Technical Support Engineer – (EDM) – (Remote)

Company Vehicle/Fuel Card/Excellent company benefits

Salary £29,000 - £38,000 per annum – (Dependent on experience)

Carry out effective Installation, breakdown diagnosis and preventative maintenance on Mitsubishi and Ops Wire Cutting and Die Sinking machines. Taking responsibility for issues and following them through to completion. Have the ability to trace faults to board level and action the appropriate repair, taking responsibility for issues and following them through to completion.

EDM experience is essential.  In addition, a comprehensive understanding of mechanical systems is required. (Accurate measurement, levelling, hydraulics and pneumatic systems.) 

Key Responsibilities:

General and Task Management

Attend breakdowns throughout the UK, identify faults and problem-solve with minimal downtime to production

Carry out diagnosis of faults, the maintenance and repairs to all types of control systems in a safe, timely and professional manner and return equipment to operational service

Identify and escalate any activity that has the potential to cause harm or damage

Report breakdown root causes, equipment faults and concerns

Ensure all work is undertaken to a high-quality standard and adheres to all quality standard regulations

Ensure company targets are met with respect of the quality of parts produced

Identify spares requirements and log usage

Carry out PPM schedules.

Assist with the moving, installation, and repositioning of machines and equipment with control systems

Fill in job reports on completion of work using our CCP System.

Ensure all personal protective equipment is identified, always available, correctly used and all associated problems are reported to management

Undertake continuous training and development

Perform root cause analysis and resolve problems

Self-Management

Support, comply and ensure complicity with Health & Safety regulations, the Company Handbook, Quality and Environmental standards, and all other Company policies and procedures 

Embraces personal challenge

Confident, rounded thinking

Is self-aware

Is resilient, optimistic and open to change

High levels of motivation and action-orientated

Engages the interest and participation of others and has a collaborative approach to working together

Proactively contributes to the team

Skills and Attributes:

• Exercise substantial initiative/judgement in work methods and interpreting goals
• Work independently and is reviewed infrequently with minimal supervision
• Operational experience in a control engineering environment applicable to manufacturing systems
• Knowledge of system software development activity together with machine process understanding  
• Knowledge of manufacturing operations with high level of soft and hardware understanding
• Excellent verbal and written communication skills
• Communicate with clarity and demonstrate excellence in approach to work and people activities
• Excellent organisation skills
• Excellent problem solving skills

Qualifications and Experience Levels:

• Minimum of 5 years’ experience as an EDM Technical Support Engineer
• HNC, City & Guilds in electronic biased discipline Established service engineer with EDM Experience