Scheduling Assistant - 12 month FTC
Posted 14/08/2024 by YourRecruit (UK)
Our client is a fast-growing, technology-based business who are a market leader in the provision of energy data and services. They have been established for over 40 years and as a business, they currently have over 3.5k customers and employ over 300 people.
They are looking to recruit a highly organised Scheduling Assistant join the scheduling team at their Bristol office on a 12 month FTC.
You will be joining a busy team who are responsible for installing and maintaining a new generation of Smart Meters across the UK – clever technology that enables a range of businesses to manage their energy use.
Salary: £24,000 to £27,000
Hours: 35 hours per week, Monday to Friday, 9am-5pm
Start: ASAP – 12 month contract
Location: Bristol, Office/Hybrid, hybrid working available after training (2/3 days in office /home working)
Benefits Include: Pension scheme, increasing holiday with length of service (start at 20 days rising to 25 days), Holiday EXTRA - purchase up to 5 days extra holiday per year, Employee Assistance programmes – health/legal/counselling, award bonus, Season Ticket Loans, Company social activities inc. Summer BBQ, Festive lunch and much more!
Interested? Here’s more …
This role will primarily involve contacting the businesses portfolio of commercial customers to arrange Smart Meter appointments - including meter exchanges, meter maintenance and new connections. You will be part of a sub team that are responsible for efficiently arranging appointments for engineers within your region - considering travel time, engineer skill/authorisation levels and customer demand.
What will your working week involve?
- Handling high volumes of inbound and outbound customer queries in relation to appointment booking, via telephony and email
- Responding to general customer enquiries according to the requirements of customer contracts in accordance with defined procedures
- Efficient scheduling of appointments into engineer’s diaries
- Arranging completion of short notice emergency work to appropriate field operative taking into account productivity, operational and customer service requirements, including liaison with other departments and external organisations
- Working to set performance targets
- Using initiative to resolve scheduling and associated issues that occur within the team
- Ensuring scheduling is in line with service level commitments and requirements
- Building strong work relationships with your sub team and broader Scheduling team, as well as engineers
- Being a part of the broader Scheduling team, working towards hitting and surpassing company KPIs
What you’ll bring:
- Up to 2 years’ experience in associated field – desirable but not essential
- Knowledge of Meter Operators (MOP) – desirable but not essential
- Excellent Customer Care skills
- Excellent communication skills
- Good interpersonal skills
- Good MS Office knowledge
- Strong multitasking skills
- Strong problem-solving skills
For your information:
*Interested? Please send your CV in as a Word format only
**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)
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- Type:
- Contract
- Start Date:
- ASAP
- Contract Length:
- 12 month FTC
- Contact Name:
- Login or register to view
- Job Reference:
- NW18389
- Job ID:
- 222055338
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