Web Content Specialist (Self-help)- London/Hybrid- 6 months- £250-£275 PAYE

A global technology company are looking for an experienced Web Content Specialist (Self-help) to join their team on an initial 6 month assignment.

Responsibilities:

• Reviews, optimise and generates new content for assigned product areas to provide in-product, self-service and assisted support information that helps customers successfully use products
• Researches user needs and understand assigned products
• Creates new content using UI and GenAI specifications
• Edits work of peers to provide in product, self-service and assisted support information that helps people successfully use products
• Ensures compliance with legal, style, and other corporate standards
• Collects content for product feature information, making sure that information is relevant to the specific feature and not redundant
• Analyzes past versions of self help with data and suggests ways to restructure information to meet new user needs
• Plans the information design deliverables for assigned areas for every product and new release.
• Deliverables may represent a variety of media
• Provides input into templates, web page look and feel, and document presentation Coordinates with SMEs, and other Tech Writers and Sr. Tech Writers, across timezones, to ensure that they are focusing on the critical few
• Suggestions for article-level and or topic-level improvements based on VOC feedback (e.g. new trends, adjusted procedures, new content)
• Experience using Content Management Systems inc. WordPress and Jira

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.