Technical Repair & Customer Service Specialist

Company Overview:

Join a leading engineering company specializing in innovative tooling solutions that drive efficiency and precision in the manufacturing, Pneumatics and industrial sectors. We pride ourselves on our commitment to delivering high-quality products and exceptional customer service.

Role Overview:

We are seeking a skilled Onsite Technical Repair & Customer Service Specialist to join our dynamic team. In this role, you will be the frontline representative, ensuring that our customers receive top-notch service and technical support. You will be responsible for performing onsite calibrations, preventative maintenance, and repairs on our range of tooling solutions, while also providing feedback and resolving technical inquiries.

Key Responsibilities:

• Customer Satisfaction Improvement: Actively engage with customers to understand their needs, ensuring high levels of satisfaction with our products and services.
• Calibrations & Preventative Maintenance: Carry out scheduled and planned calibrations and preventative maintenance tasks on a variety of tooling solutions to ensure optimal performance.
• Technical Repairs: Diagnose, troubleshoot, and repair technical issues onsite, ensuring minimal downtime for customer operations.
• To work as part of a team with our Sales / Project representatives and the Customer to help address any support and technical issues.
• Electronic Reporting: Provide detailed electronic reports of repairs, calibrations, and maintenance activities, ensuring accurate records are kept and shared with relevant teams.
• Customer Feedback: Gather and communicate customer feedback to the internal teams to help drive continuous improvement in our products and services.
• Technical Enquiries: Resolve technical inquiries from customers, providing clear and concise support, both onsite and remotely as needed.
• Continuous Improvement: Collaborate with the technical team to identify areas for improvement in service delivery, ensuring we consistently meet and exceed customer expectations.

Qualifications & Experience:

• Educational Background: HNC in Mechanical/Electrical Engineering or an equivalent qualification is highly desirable.
• Industry Knowledge: Prior experience in the engineering sector, particularly with power tools, manufacturing lines, pneumatics, or a customer service environment, is essential.
• Technical Skills: Strong understanding of mechanical and electrical systems, with hands-on experience in troubleshooting and repairs.
• Customer Service: Proven ability to manage customer relationships, with a focus on delivering high-quality service and resolving issues efficiently.
• Communication Skills: Excellent verbal and written communication skills, with the ability to produce clear and accurate reports.
• Problem-Solving: Strong analytical skills with a methodical approach to diagnosing and resolving technical issues.
• Flexibility: Willingness to travel to customer sites as required and adapt to varying work schedules.

What We Offer:

• Competitive Salary & Benefits: Including health insurance, pension scheme, and performance bonuses.
• Professional Development: Opportunities for continuous learning and career advancement within the company.
• Supportive Work Environment: Work alongside a team of experienced professionals in a collaborative and innovative environment.