Helpdesk Analyst - Expiring soon!
Posted 13/08/2024 by Synapri
Synapri has partnered with an expanding business within the property & hospitality sector, which is looking to recruit a Helpdesk Analyst to join their team on a permanent, full-time basis.
The role will provide a very wide exposure to a broad range of IT projects and products around Entreprise WiFi, access control and CCTV systems.
You will be based at one of the offices within the City of London.
Responsibilities:
- Diagnosing and resolving desktop/laptop hardware and software issues
- Delivering an excellent level of customer service
- Provide support to users via telephone, email and remote control
- Answering calls with a confident, clear and professional telephone manner
- Following processes and procedures
- Take ownership of user problems, perform a technical diagnosis and fix the issue either remotely or on-site
Experience and Skills needed:
- 1st & 2nd Line Support experience
- Good knowledge of Microsoft Office products including 365
- Understanding of TCP/IP, DNS, DHCP, Active Directory
- Strong knowledge of Windows 7, 8 and 10
- Knowledge of routers, firewall and basic networking #
- Knowledge of Apple iOS and Android
- Excellent written and verbal communication skills
- Excellent customer service skills
- Good organisational skills
- Excellent oral and written communication skills & interpersonal skills
Please apply for immediate consideration.
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Job Reference:
- HA13082024
- Job ID:
- 222160354
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