Ridgeway & Co are looking for a dedicated and fully commited Office Administrator / Office Manager based in Essex, to manage a front of house office in Waltham Abbey paying up to £30,000 PA.

If you are available please apply by submitting your application online or get in contact with Jack at Ridgeway & Co on contact details below

Job Description:

Responsibilities include but are not limited to;

Front of House:

• Welcoming visitors to the Business Centre
• Offering refreshments
• Build a solid relationship with customers
• Managing incoming mail; Inc. signing and managing deliveries
• Manage Mailbox and Virtual office customers
• Managing access control for new/departing customers, visitors, contractors
• Maintaining log of guests, contractors and attendees for fire log
• Work closely with customers upon onboarding to ensure a smooth transition
• Resolve any concerns or problems regarding the business centre experience, office setup and IT

Customer Management:

• Enhance the entire customer journey – building and strengthening relationships
• Coordinate and organise customer engagement activities
• Promote and encourage site networking and event participation
• Identify opportunities to link customers and their businesses with one another
• Promote ‘refer a friend’ incentive
• Oversee car park management, charging thereof and allocations
• Maintain stock levels of refreshments
• Ordering supplies for site events
• Manage supplementary recharging of ancillary services – meeting rooms, co-working etc.
• Manage relationships; encourage positive reviews and oversee complaints