IT Field Technician - 3rd Line - Expiring soon!
Posted 15/08/2024 by Planet Recruitment
POST TITLE: IT Field Technician 3rd Line
LOCATION: Solihull
SALARY: £30k - 35k ( + £5,400 car allowance )
Benefits:
- Company pension
- Free parking
- On-site parking
Responsibilities:
- Playing a pivotal role in ongoing and future projects throughout the Trust.
- Input into the ICT Strategic Development Plan.
- Implementation of new software as per the development roadmap.
- Implementation of new hardware as per the development roadmap.
- Implementation of new service as per the development roadmap.
- Technical input into tenders/budget requirements.
- Monitor the school network and firewall logs for issues and cyber security threats.
- Responsible for the cybersecurity of the school infrastructure.
- Report to the IT Director on the progress of development.
- AD-Hoc technical escalations where required.
- AD-Hoc training to the on-site engineers.
- Covering sites in the event of staff sickness & holiday or where required.
- On-boarding of new sites, including implementation & migration of all services, files & folders & hardware.
- ITIL Service Transition
- Change Management - Manage the change management process and ensure that all stakeholders are protected from any risk that a change may create. Manage the approvals process and be responsible for all steps through to implementation.
- Asset and Configuration Management - Delegated to the Central Maintenance Engineer (CME). Responsible for maintaining the Assets and Configuration (CMDB). Including the active processes required to update devices.
- Release and deployment management
- Transition planning and support - This position is responsible for planning and managing the risks involved during any planned transition to a new service. Our team of project managers will support this position, as it covers the onboarding process of new schools joining the Trust
- Service Validation - Responsible for testing new services before release. This also includes creating and running user acceptance tests and managing the resolution of any issues these may produce.
- Evaluation - Tasked with identifying areas where the targeted process metrics are not reached, auditing processes, and performing reviews
Skills:
- Proven experience in installing, configuring, and troubleshooting Microsoft Windows Server (2016-2022)
- Installation and configuration of Windows Server roles and services (DHCP, DNS, DFS, RDS)
- Experience of Office 365 deployments, migrations, and management
- Virtualisation - Good understanding of virtualization with good experience with installing and managing Microsoft Hyper-V
- Excellent experience of PC deployment, particularly the use of the SCCM, Microsoft Deployment Toolkit and WDS to build and deploy images
- AD - installation, configuration, and management of Local and Azure Active Directory and Group Policy
- High level knowledge of Windows Operating Systems, especially Windows 10 & 11
- Networking - Ability to configure a wide range of networking hardware. Experience with HP/Aruba Provision switches is advantageous
- Experience of subnetting, VLAN design and implementation is preferable.
- Knowledge of backup solutions and the ability to implement VEEAM, Redstor and NAS devices
- Experience with web-filtering & firewall solutions is an advantage, especially Lightspeed
- Knowledge of the Sophos suite, especially anti-virus
- Experienced in the management and implementation of managed wireless solutions, especially Aruba, with the ability to configure Guest networks and 802.1x security
- ITIL Knowledge
If you are a proactive individual with a passion for IT and possess the above skills, we invite you to apply for this exciting opportunity.
Please note that the successful applicant will also be provided with a car allowance.
Job Types: Full-time, Permanent
INDIT
Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.
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- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
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- Telephone:
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- Job Reference:
- KM00735_1723715826
- Job ID:
- 222171818
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