German Customer Care Team Leader (Hybrid, mostly remote)

Location: St Neots Cambridge (Remote and 1 x per week in the Office)

Permanent £30,500 per annum + Benefits

Client Profile:

Origin Recruitment is proud to announce, we are searching for a German Speaking Customer Care Team Leader to join an industry leader in the healthcare industry. This opportunity is offered on a full time and permanent basis.

Key Purpose

The company has a network of associates that are passionate about the company’s products and people. They contact the company’s Customer Care centre in St Neots with their product orders and questions. The company’s Customer Care Team Leaders motivate and support a team of administrators to provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Care is the first contact point for the company’s network and the role is to motivate and support a team to truly represent the values and principles of the company.

Key Responsibilities:

• Motivate and support the team to develop positive relationships with customers to
provide excellent customer service.
• Lead a Team of Customer Care Administrators
• Coach and Develop a High Performing Team
• Resolve complex customer queries and complete follow-up actions.
• Use bespoke IT systems to resolve and process customer orders and queries.
• Carry out various channel quality reviews and help your team develop using a coaching approach.
• Conduct regular 1-1s and performance reviews
• At peak times, take calls and handle customer enquiries.
• Assist with Recruitment with Customer Care
• Collaborate with colleagues in the company to help them be the best you can be.
• Develop product and process knowledge to continue providing excellent customer service.
• Be a proud ambassador to customers and colleagues.

Candidate Profile:

The successful candidate for the customer German Customer Care Team Leader position, will have the following competences:

• Previous Team Leader/Supervisor experience
• Passionate about delivering customer service.
• Fluent in spoken and written German and English.
• Willing to learn how to use a variety of bespoke IT systems.
• Positive and engaging communication skills.
• Flexible Coaching & feedback skills.
• Effective Change Leadership
• Ability to work in a team, ask for help and trust colleagues.
• Ability to prioritise a varied workload.
• Take ownership and drive Team Engagement
• Interpret department, team and individual metrics for continuous improvement.
• Problem-solving skills to take the initiative and develop your knowledge.

Hours and Days:

5-week rotational shift:

- 3 out of 5 weeks will be: 09:00-17:15 Mon-Fri; Sat-Sun: OFF.
- 2 out of 5 weeks will be: Mon, Tue, Wed, Thu, Sat 0900-1715, Fri & Sun: OFF.

Remuneration and additional benefits:

• £30,500 Basic
• Contributory pension scheme of up to 6%
• Opportunity to buy & sell holiday
• Gym membership discounts
• Contributory hospital and health cash plan
• Cycle2Work scheme
• Eye care vouchers
• Free monthly nutritional and personal care products
• Life assurance
• Discounts at leading brands and retailers

If this sounds like the role for you or you would like to find out more please contact Origin Recruitment today to begin your application or click apply below