Fibre Installation Engineer - Customer Engineering

Already working in Fibre Installations but perhaps looking for a role in a company that values training, development and a work life balance. A permanent PAYE role with a stable, secure company?

A starting salary of £28,000 to £32,000 dependent upon fibre experience and current qualifications / accreditations, eg PIA Underground and Overhead H&S and Fibre Installations?

Reporting to the Operations Manager and Senior Technician on a day-to-day basis, the firbre Installation Field Engineer will be responsible for a variety of tasks involved in the customer installation. Works will include traditional (civils / buried) and PIA PON underground and overhead.

Customer Engineering involves 2 specific sets of duties and responsibilities and Engineers will be trained on all areas to become fully competent customer engineers:

The focus of this role will initially be on the final customer installation and activation aspects of the role – running fibre from the final distribution point (UG or OH) to the customer premise and all internal install works.

They will then progress to pre-enablement works, including surveying and checking line of site from pole to house, ensuring fibre access from a terminal point at house boundary to property and resolution of minor faults to ensure a smooth final installation.

Engineers will provide a first-class customer service, ensuring management of any customer complaints, working to resolve any issues in a timely manner.

Health and Safety is our top priority and Engineers are responsible for their own and teams’ assurance across Health & Safety, whilst ensuring allocated schedules of works are delivered on time and to quality standards.

You will ideally bring previous fibre installation experience or will be working in Telecoms and looking for a company that will invest and upskill you on fibre.

This positions comes with a van therefore you will need a manual driving licence, held for at least 12 months. You must either also have or be able to pass a DBS check. 

Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, having grown from 100 to 800+ employees over the past 6 years, we are developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.

Note: All offers of employment will be subject to interview. Further to this, we must take steps to ensure that our company vehicle drivers are safe, as such you will not only be required to undergo licence checks and regular monitoring of your driving style, but you will also be required to undergo a drug & alcohol test as part of your onboarding. Your offer of employment will be withdrawn if you fail this drug & alcohol test. Employees will then be required to cooperate with a programme of random drug & alcohol testing throughout their employment.

Staff rewards, benefits and opportunities

We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all.

• Generous employer pension; up to 8% matched contribution 
• Income protection & life assurance 
• 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!  
• Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice 
• Unlimited access to online training and development content via our Learning Management System 
• Long service benefits and monthly employee recognition 
• Enhanced maternity and paternity provisions 
• Flexible working environment 
• Health & Wellbeing initiatives and company funded social events 

Our values

Our approach is to work guided by our mission, vision and values.

Find a way, Be committed, Do the right thing, Keep it simple.