Building and maintaining excellent relationships with customers, understanding their needs to determine appropriate actions to take. The role will involve the management of customer accounts, and resolving payment issues/queries all whilst providing a great level of customer service.

Client Details

My client, based in Poole, are a leading retail brand operating for over 40 years in their sector. They are seeking a credit controller with a skill for developing relationships.

Description

Credit Controller:

• Serve as the primary point of contact for customer inquiries related to accounts.
• Conduct weekly meetings with the sales divisions under your management to address critical issues and collaboratively determine solutions.
• Offer support within the finance team as required.
• Manage reconciliation, customer portals, and integration (EDI).
• Evaluate the creditworthiness of new and existing accounts, suggesting appropriate terms and credit limits based on historical data, credit agencies, trade references, and other pertinent information.
• Efficiently review, manage, and collect customer accounts, prioritizing to optimize cash flow while minimizing the risk of bad debts.
• Swiftly and effectively resolve invoice and payment queries.
• Generate and distribute customer statements of account.
• Produce and send out customer overdue/reminder letters.
• Proactively manage new accounts and high-value invoices.
• Cultivate effective relationships and rapport with both customers and internal contacts.
• Deliver exceptional customer service.
• Strictly adhere to established processes and procedures.
• Escalate significant issues or concerns to the management team.

Profile

Credit Controller:

• Robust organizational and time management abilities
• Proficient IT skills, including expertise in Excel, Outlook, and accounting software
• Embraced Customer Service mindset
• Proactive, team-oriented approach with a can-do attitude
• Analytical and problem-solving orientation
• Self-motivated, driven, and enthusiastic
• Efficient and professional communicator through phone, email, and in writing
• Sound understanding of the end-to-end distribution business process and the associated accounts role
• Capable of working under pressure and handling high-volume workloads
• Demonstrates strong organizational skills
• Resilient in the face of challenges

Job Offer

• £25k - £28k DoE
• Free parking
• Bonus scheme
• 22 days holiday + bank holidays.