Position: Service Manager
Location: Southampton
Salary: £35,000 - £40,000

HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Shipping & Energy and Aerospace sectors. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.

We are seeking a dedicated Service Manager to oversee the day-to-day operations of the Service department. This role requires a dynamic and confident leader who can effectively manage a team, ensure customer satisfaction, and report outcomes to the Directors during monthly management meetings. The ideal candidate will be adept at handling high-pressure situations while maintaining professionalism, whether dealing with individual customers or large multinational organisations. 
This role is based in Southampton.

Duties and responsibilities of the Service Manager :

•     Supervise and manage the scheduling of work, ensuring the most suitable engineers are assigned to maximise labour sales.         
•     Provide customers with accurate pricing and quotations for service and repair work         
•     Maintain communication with customers regarding work progress and quote for additional work as needed.           
•     Oversee workshop operations, inform customers of any delays, and ensure timely completion of work.       
•    Authorise contractor invoices, ensuring work is priced correctly and within margin. 
•     Review engineers’ time sheets and analyse efficiency, providing write-off reports.
•     Oversee the final invoicing process and manage payment collections
•     Supervise work quality, providing advice and assistance when necessary
•     Collaborate with the Parts Manager and department to ensure accurate allocation and ordering of parts.
•     Maintain records for special tools, calibrated tools, technical library, and service bulletins.
•     Ensure all workshop machinery and equipment are maintained according to health and safety regulations and insurance requirements 
•     Ensure engineers are adequately trained, coordinating with suppliers for necessary training
   

Qualifications of Service Manager 

•     Must Hold a full UK  drivers Licence 
•     Be able to travel and work in Southampton
•     Worked within an engineering or automotive background