Position: Sales Support Administrator
Location: Hemel Hempstead
Salary: £25,000 - £27,000 per annum
Hours: 8:00 am - 4:00 pm, Monday to Friday
Work From Home: One day a week
Holidays: 25 days annual leave
Benefits: Company pension, on-site parking, and a supportive, friendly work environment
 
Join a dynamic and friendly team in Hemel Hempstead as a Sales Support Administrator. My client is a forward-thinking company with a global reach, and they are looking for a detail-oriented and positive individual to provide essential support to our sales operations. You will be part of a close-knit team of three, working alongside three Sales Managers to ensure the smooth processing of orders and maintain excellent customer relations.
Key Responsibilities:

• Order Processing: Accurately process customer orders, ensuring all details are correct and handled promptly.
• Customer Interaction: Respond to customer enquiries via email, providing information, resolving issues, and ensuring a high level of customer satisfaction.
• Sample Management: Coordinate and send out product samples to customers, tracking delivery and following up as needed.
• Stock Management: Regularly check stock levels, coordinating with the warehouse to ensure timely order fulfillment.
• Sales Data Management: Maintain and update customer databases and sales records, generating reports to support sales strategies.
• CRM System Management: Utilise CRM software to track sales activities, manage customer interactions, and monitor sales pipelines.
• Support Sales Campaigns: Assist in the preparation and distribution of sales materials, presentations, and proposals. Coordinate with marketing to support promotional campaigns and product launches.
• Liaison with Other Departments: Coordinate with finance for accurate billing and invoicing, and work with logistics to manage delivery schedules and resolve shipping issues.
• Customer Relationship Management: Follow up on leads, manage customer queries, and handle complaints, escalating issues as necessary to ensure customer satisfaction.
• Administrative Support: Schedule and organize meetings, appointments, and travel arrangements for the sales team, and prepare necessary documents.
• Order Tracking and Follow-up: Monitor the status of orders from initiation to delivery, keeping customers informed and addressing any fulfillment issues promptly.

What We’re Looking For:

• Attention to Detail: High level of accuracy in managing orders and stock levels, with a focus on delivering excellent service.
• Communication Skills: Strong written and verbal communication skills, capable of handling a variety of customer interactions professionally.
• Positive Attitude: A proactive and positive approach to problem-solving and teamwork.
• Organisational Skills: Ability to manage multiple tasks effectively, ensuring deadlines are met and processes run smoothly.
• Flexibility: Comfortable working both independently and as part of a team, with one day working from home.
• Product Knowledge: Willingness to develop an in-depth understanding of the company’s products and services to better assist customers and support the sales team.

 
Working Hours & Benefits:
Hours: 8:00 am - 4:00 pm, Monday to Friday
Work From Home: One day a week
Salary: £25,000 - £27,000, depending on experience
Holidays: 25 days annual leave
Benefits: Company pension, on-site parking, and a supportive, friendly work environment
 
This is a fantastic opportunity to be part of a company that values its employees and offers a positive and collaborative work environment. If you’re looking for a role where your attention to detail and communication skills can shine, and where you can contribute to the success of a family business, we’d love to hear from you.