Senior Leasehold & Resales Officer 

London, Tower Hamlets (Hybrid working) 

Salary: £40,563 

Permanent, 37.5 hours per week 

About THCH 
When you become a part of THCH, you have the opportunity to contribute to work that goes beyond bricks and mortar – work that changes lives and creates lasting impact. By offering local, sustainable, and affordable services delivered by talented people, we create places people are proud to call home. 

If you are passionate about community development, bursting with fresh ideas and innovative approaches, and looking for challenging yet rewarding projects, we’d love for you to be a part of our journey. 

About the role  

Are you a seasoned property professional with a passion for delivering exceptional customer service?  

We are seeking a dynamic Senior Leasehold and Resales Officer to join our team.  

You will play a pivotal role in managing the day-to-day operations of leasehold sales services, including staircasing, resales, Right to Buy, and Lease Extensions alongside  a strong housing background and in-depth knowledge of the residential conveyancing process, you will excel in this role.  

Key responsibilities:  

• Managing leasehold sales transactions from application to completion  

• Providing exceptional customer service to residents  

• Maximising income through effective lease management  

• Contributing to the marketing and promotion of our products  

About you 

To succeed in this role, you will possess:  

• Proven experience in leasehold and property management  

• Excellent communication and interpersonal skills  

• Strong organisational and time management abilities  

• A customer-focused approach  

If you are ready to take on a challenging and rewarding role, please go on how to apply and submit your application.  

What we offer you 

Besides an emphasis on learning and development and the opportunity to be part of a fantastic team, we offer a generous package including 28 days annual leave plus bank holidays and four extra concessionary days, a health and wellbeing scheme including a generous wellbeing allowance, season ticket loan, good pension and a lovely, refurbished office, plus the opportunity to work flexibly. On top of this we offer an environment which promotes openness and inclusion, a team that operates with pride and values teamwork and going above and beyond.  

Closing date for applications: 1st September 2024 

Interview Date: 12th September 2024