I am working with an established, growing Social Housing Contractor who specialise within decarbonisation/energy efficiency works and are a leading specialist within their field.

Due to an increase in work, they are looking to recruit an experienced Resident Liaison Officer to join them on a permanent basis.

This is working on a project in Birmingham which consists of Cavity & Loft Insulation, EWI and new windows and doors to tenanted properties

As a Resident Liaison Officer you will develop positive relationships with residents in order to provide information and support during the works described above.

Duties include:

• Pre entry visits and company inductions
• Collect tenancy agreement/approval forms
• Visiting tenants in their homes and to advise them on when and what work is being carried out
• Act as the main point of contact and deal with any problems/queries that tenant may have
• Contacting neighbourhood housing associations and establishing working relations with them
• Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
• Attending and chairing tenant forum meetings to advise tenants of works being carried out
• Monitor customer complaints and resolve any potential issues
• Monitor customer satisfaction

To qualify for the role you will ideally have experience working in the social housing sector in a similar role dealing with residents on a daily basis. You must also have a full driving licence along - the option for a van is available or alternatively a car allowance.

The salary is up to £28k + 3k car allowance or van.

If you are interested in the position, please send your CV to Stephanie at Fawkes & Reece using the link provided below.