Clubhouse Manager

Our client's business in based in a countryside setting in stunning grounds offering First Class shooting instruction. We are looking for a Clubhouse Manager to compliment the experience of all guests and members.

Location: Southam

Hours:

Week 1: Monday to Friday, 8:30 AM – 6:00 PM

Week 2: Tuesday to Saturday, 8:30 AM – 6:00 PM

Main Purpose of the Role

To ensure the efficient and smooth daily operation of the Clubhouse, fostering a warm and welcoming atmosphere for all guests and members.

Key Responsibilities

• Customer Service & Front Desk Management
• Maintain high standards of customer service through effective front desk management.
• Ensure accuracy and attention to detail in managing bookings, including lessons and corporate events, ensuring all tasks and inquiries are handled promptly and professionally.
• Manage and maintain the Clubhouse calendar.
• Oversee all aspects of cellar operations, including inventory control, stock rotation, and supplier coordination, ensuring optimal beverage availability.
• Manage and reconcile store credits daily.
• Act as a key holder for the Clubhouse when necessary.

Event Planning & Execution

• Plan and manage shooting events for up to 20 participants, as well as non-shooting events.
• Support the Events and Sponsorship Team with event sales and management.
• Ensure appropriate food, beverage, and staffing support for events.
• Team Management & Collaboration
• Oversee the Clubhouse Chef, ensuring a well-curated menu and high-standard event catering.
• Collaborate with the Accounts Department to manage transactions and conduct monthly stock takes.
• Manage store credits and promotions effectively.
• Membership & Sales
• Develop and manage Membership, responding to inquiries and overseeing renewals.
• Drive sales of shooting lessons and courses, with the ability to upsell.

Line Management of: Clubhouse Chef, Clubhouse Assistants

Health & Safety

• Ensure that health and safety protocols are followed at all times.

Other Duties

• Perform any other duties as required.

Skills & Attributes

Essential:

• Strong customer service skills and a customer-centric approach.
• Experience in managing a team.
• Strong organisational skills.
• Collaborative team player with a positive attitude.
• Exceptional communication skills.
• Flexible approach to work.
• Level 2 Food Hygiene certification.
• Competency in Microsoft Office.

Desirable:

An interest in shooting sports and familiarity with countryside activities.

This job description outlines the duties and expectations for the role of Clubhouse Manager. The successful candidate will possess a blend of management, customer service, and operational skills, with a commitment to delivering an exceptional experience to all guests and members.