Our client in the Rochdale area are looking for a Sales Administrator to join their team.

Key Responsibilities - Senior Retail Trading Manager

• Key Support to all our retail managers
• Administrative support for the external sales team, allowing account managers in the field to spend more time with customers.
• Working closely with internal teams (Accounts, Warehouse and Transport) to improve and speed up processes relating to orders (Invoice, pro forma, deliveries and stock queries)
• Ensuring that credit notes / new account forms / orders are completed by the relevant internal departments.
• The accurate processing, managing, monitoring of sales orders.
• Monitoring order status end to end until order process is completed.
• Keeping track of back orders and updating as instructed.
• Handling complaints, answering questions from customers (by telephone or email) in order to support customer relationships and improve the customer experience.
• Providing product and pricing information to customers.
• With support from relevant account managers, follow up on complaints with the aim of resolving them / supporting their resolution.
• Ad hoc administration support as requested and trained to provide.

What we need from you?

• Minimum 3 years experience in a similar environment
• Strong Administration and Organisational Skills
• Positive mindset and attitude.
• Resilience and determination to see the task through to completion
• Good communication skills - verbal & written - and confident phone manner.
• Data input accuracy / numerical understanding
• Knowledge of Microsoft sales systems - eg Business Central - a major benefit.
• Excellent all round IT skills
• Ability to build strong working relationships and participate in teamwork environment
• IT literate, including all Microsoft applications
• Knowledge of FMCG brands / channels / businesses a major benefit

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