Team Manager – Pensions (SSAS)

£35,000-£40,000

Bolton

NJR Recruitment are partnered with a leading firm of Pension specialists offering a family orientated working environment. Over the years they have built an excellent reputation for providing specialist SSAS pensions administration services. Our client now offers an excellent for a Team manager to join their team in the Bolton Area. The purpose of this role will be to lead and manage a team of Client Associates, monitoring delivery, resources, and quality service. Responsible for the motivation, training and development of the team and oversight of all the work items cradle to grave to ensure service remains with SLA’s and to a high standard. This is a fantastic opportunity for an Individual who wants to grow and development with a company who offers great career development.

Responsibilties consist of :

• Direct, manage, and support the Client Associate Team to achieve high performance aligned with business and departmental goals.
• Lead, motivate, and empower team members, fostering a culture of excellence and accountability.
• Promote and role model the company's PEER values, setting a positive example at all times.
• Oversee the cradle-to-grave process of client service delivery, ensuring work items are completed within SLAs and to the highest standards.
• Monitor and manage team workflows and resource allocation, ensuring deadlines and quality standards are consistently met.
• Maintain accurate and up-to-date records in the OMNI Worklog and other relevant systems.
• Identify areas for improvement within the team, providing training and development to address performance gaps.
• Conduct regular team meetings, 1-2-1s, and performance reviews, ensuring alignment with the company’s performance management policy.
• Ensure compliance with company policies, governance, and legislation, maintaining data integrity at all times.
• Monitor and manage client portfolios, ensuring all activities, including debt management and expression of wish documentation, are proactively handled.
• Collaborate with peers and the Head of SSAS Operations to provide solutions to business requirements.
• Produce and analyze management information, identifying trends and areas for improvement.
• Contribute to projects and change management initiatives, maintaining a positive and adaptable approach.
• Address complex cases and complaints, drafting final responses and resolutions to a high standard.

Skills and Experienced required:

• Previous line management experience (Desirable).
• Ability to manage and oversee a team’s workload
• Technical expertise in cradle to grave administration (Desirable).
• Ability to remain calm under pressure, whilst meeting quality standards and tight deadlines.
• Proven track record of consistently achieving set targets
• Ability to build strong working relationships with team members as well as internal and external stakeholders and colleagues.
• Ability to be organised and flexible to reflect the changing demands of the role.
• Ability to set targets and monitor performance, making adjustments accordingly
• Excellent customer service skills.
• Excellent written and oral communication skills.
• Set high standards for quality and quantity and work in a systematic, methodical and orderly way.
• Used to fast paced, regulated environments.

This is a fantastic opportunity to work for an award-winning firm. For Further information please contact one of our specialist Consultants on (phone number removed) or alternatively apply online quoting reference NJR

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