Customer Service Advisor
Posted 20/08/2024 by Pertemps Sheffield
Pertemps Sheffield are currently recruiting for Customer Service Advisors, to join one of our long-standing clients Sheffield Hallam University in their Hallam Help team.
Your role will be to provide high-quality, customer-centred advice and guidance by primarily answering phone and email queries during the busy start of semester period. There may be some opportunities for face-to-face help point opportunities as well, but this will not be the main element of the role.
Main Duties:
Your role will be to provide high-quality, customer-centred advice and guidance by primarily answering phone and email queries during the busy start of semester period. There may be some opportunities for face-to-face help point opportunities as well, but this will not be the main element of the role.
Main Duties:
- Delivering first level advice and guidance, to students (prospective, current and past), staff, external organisations and visitors, adhering to service standards
- To provide an integrated consistent model of customer support, working in collaboration with other University services to ensure prevention, early invention and timely resolution of practical and/or welfare issues
- Ensuring effective use of administrative systems, record keeping within an agreed framework
- Maintaining confidentiality and treating sensitive issues with appropriate tact and diplomacy, working in accordance with the data protection legislation
- Previous administrative experience
- Experience with dealing with customer issues and resolutions, answering queries and signposting/escalating more complex issues as appropriate
- Experience working effectively in an environment of regulations and procedures, e.g. Data Protection Legislations
- Ability to work independently and as part of a team
- Excellent work ethic with a positive can-do attitude
- You will be required to work Monday to Friday from 8:30am until 5pm. The pay rate for the role will be £12.60 per hour and the assignment is being offered on a temporary basis, with the duration being 7 weeks only.
- Interviews are scheduled for Wednesday 28th August, with a start date of 2nd September.
- You will be required to work in the office each day, the office is located at Sheffield Hallam’s City Campus, which is in the heart of the city centre.
- Type:
- Temporary
- Start Date:
- 01/09/2024
- Contract Length:
- N/A
- Contact Name:
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- Telephone:
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- Job Reference:
- 081101180
- Job ID:
- 222197197
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