Alderley Park Recruitment are currently recruiting for an Application Support Analyst to work for our client who are a Leading delivery management platform for carrier management. The role is hybrid and is paying a salary of £30,000 to £35,000 per annum DOE. 

Are you a Service Desk super-hero who loves to deliver amazing levels of service to your customers? Do you get a kick out of investigating and resolving problems and passing-on your knowledge?

If you’re looking for a role where you can grow beyond the desk and get hands-on with the latest technology, then joining our clients Support Team as an Application Support Analyst could be the best move you ever make!

The Support Team are the first point-of-contact for our clients customers and support their mission critical SaaS platform by proactively identifying and fixing potential issues and delivering Service Improvements. If things go wrong, they restore service quickly and own the identification and remediation of the Root Cause.

 The day-to-day stuff:

You are an Application Support super-hero who loves to deliver amazing levels of service to your customers. You get a kick out of investigating and resolving problems and passing-on your knowledge?

 As a key member of The Support Team, you’ll be the first point-of-contact for our clients customers and support their mission-critical SaaS platform by proactively identifying and fixing potential issues and delivering Service Improvements. If things go wrong, they restore service quickly and own the identification and remediation of the Root Cause.

About You

• You’ll have operated in a Service Desk environment, logging and resolving Incidents and Requests in line with formal SLA’s and communicating directly with Customers via email and telephone.
• You’ll have great problem-solving skills, an eagerness to learn and the desire to constantly identify ways of improving what we do.
• You’ll have used a Service Management tool, such as Jira, ZenDesk or ServiceNow, and be familiar with basic ITIL terminology and concepts.
• You’ll have successfully triaged Application issues to allow you to resolve them yourself, or to quickly identify an appropriate resolver team – i.e., Application 3rd Line or Infrastructure.

Benefits:

• Holidays 25 + bank holidays

• Remote flexible working, with the expectation to attend the Manchester office when required

• Employer pension up to 5%

• Annual £200 personal development budget

• Enhanced family leave

• Working hours: 35 hours plus 1 hour lunch per day