A respected facades and building envelope contractor is seeking a part time Resident Liaison Officer (hours 9am - 5pm) to be based on site and be responsible on a large residential block in Putney.  They are seeking for an experienced and proactive Resident Liaison Officer to join the Putney site team and manage all resident queries, ensuring excellent customer service at all times and to be responsible for developing positive relationships with residents in order to provide information and support during a refurbishment programme.  Preventing and limiting dissatisfaction, resolving complaints and queries quickly and efficiently. 

Responsibilities:

Visiting residents in their homes and advising them on when and what work is being carried out and how it effects them.

Act as the main point of contact and deal with any problems/queries that the resident may have.

Attending and chairing resident forum meetings to advise residents of works being carried out.

Support customers, responding to their requests.

Liaise with site and head office to resolve any resident issues.

Collate data from residents.

Identify opportunities to improve processes where possible.

Comply with all legal obligations, including Health and Safety.

Pre-entry visits and company inductions.

Collect resident agreement/approval forms.

Experience:

Experience of working as a Resident Liaison Officer for a main contractor would be advantageous.

Experience in managing sometimes difficult situations.

Work collaboratively with a range of stakeholders within the business.

Responsible for dealing with customers, visitors, and 3rd party stakeholders, delivering high levels of customer service.

On offer is a flexible working arrangement