**Job Description: Customer Service Assistant**

**£22,000 - £23,000 Full-Time Salary**

Regular Monday to Friday daytime hours are available with our local client, a well-established family-run business specialising in Health Insurance. We are seeking a candidate with excellent communication skills and experience in general administration. Essential skills include proficiency in Microsoft Office, strong organisational abilities, and the capability to work effectively as a member of a team. Your work will contribute to maintaining high service standards as you collaborate professionally in a busy business environment. All product and system training will be provided—you must demonstrate a desire to succeed and effective communication skills.

**Responsibilities for this position include:**

- Reviewing notes and reports of ongoing claims and liaising with the Claims Team.
- Executing the scanning function to transition the business from manual to electronic records.
- Handling general inquiries via telephone or email, including providing guidance on the customer treatment pathway.
- Maintaining internal databases and accurately recording all events, details, and actions in workplace systems.
- Keeping client records up to date to support broader processes.
- Providing general support with processing invoices and producing reports.
- Managing your own workflow efficiently and in a timely manner.
- Understanding how the role’s functions interlink with and benefit others.
- Responding to and taking action on requests accurately and within the given timeframe.
- Undertaking necessary training and staying current with knowledge.
- Applying data protection measures effectively throughout the role.
- Working efficiently as a member of the team.

**Personal Performance, Conduct, and Development:**

- Meet targets and take responsibility for your own performance.
- Stay informed about current processes and services offered by the company and any changes in legislation by the Financial Conduct Authority (FCA). Share relevant information or changes with colleagues.
- Work in accordance with company policies and procedures, adhering to statutory requirements under legislation.
- Be flexible and work as part of a team to meet customer needs, valuing each team member’s contribution and assisting colleagues to perform at their best.
- Maintain professionalism by setting a good example in work attitude and general practices, dealing with colleagues and customers in a professional manner, and sustaining a professional working relationship with direct reports to manage performance and conduct effectively.

**What You Can Expect From Us:**

- Regular full-time Monday to Friday hours—no evenings, no shifts, and no weekend work.
- Access to a pension scheme.
- Attendance bonus.
- Excellent annual leave benefits, including additional family days.
- Free worldwide multi-trip travel insurance cover and discounted rates for family members.
- Cash benefits linked to personal accident, life cover, and critical illness.
- Monthly employee rewards scheme.
- Commitment to employee learning and development.
- Access to wellbeing services and a discount scheme.
- Free tea, coffee, and fresh fruit.
- A friendly working environment in Peterborough

Our local client values their people—professional, driven, yet grounded and fun to work with. If this culture sounds like a good fit for you and you want to be part of an exciting journey, please send a copy of your CV.