About Us

Our client is and an independent call centre located in Blackwood, dedicated to providing exceptional customer service for a variety of clients across. Their team is passionate about delivering excellent service, and due to growth they are looking for a motivated individuals to join them as a Customer Service Advisor.

Role Overview

As a Customer Service Advisor, you will be the first point of contact for both inbound and outbound calls. You will handle customer inquiries, resolve issues, and provide support with a friendly and professional approach. This role requires strong communication skills, a keen attention to detail, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities

• Answering inbound calls and responding to customer queries in a timely and courteous manner.
• Making outbound calls to follow up on customer requests, provide information, or resolve issues.
• Accurately logging customer interactions and updating customer records.
• Maintaining a high level of product knowledge to assist customers effectively.
• Working closely with team members to ensure seamless service delivery.
• Achieving personal targets to contribute to the overall success of the business.

Requirements

• Previous experience in a customer service or call centre role is preferred.
• Excellent verbal communication skills.
• Strong problem-solving abilities and a proactive attitude.
• Ability to work independently as well as part of a team.
• Basic computer skills and familiarity with CRM systems.
• Excellent telephone manner.
• A positive and empathetic attitude towards customers.

What We Offer

• Competitive hourly rate of £11.44.
• Regular Monday to Friday working hours, allowing for a great work-life balance.
• A supportive and friendly working environment.
• Opportunities for professional development and career.