System & Change Officer

Location: Gloucestershire

Contract: Temporary (11-month initial)

Rate: £300 - £400

Start date: ASAP

*Hybrid Working* (1 Day a Week in the Office)

Contact: (url removed)

Job Description

Service Care Solutions are recruiting on behalf of a local authority in Gloucestershire for a highly skilled and experienced professional to join their team. This role is critical in supporting and managing SAP systems within a large and complex organisation. The successful candidate will play a key role in leading projects, providing expert training, and delivering crucial system support to ensure the effective use of SAP across the authority. If you have substantial experience in SAP, a strong background in HR, Procurement, or Finance, and a passion for driving service improvements, we want to hear from you.

Main responsibilities

• Manage system and change-related projects, including rollouts, service improvements, and new releases, ensuring successful delivery according to GCC procedures.
• Provide responsive support and planned training to internal and external users, including helpdesk services, and manage Super Users and Trainers to ensure effective system use.
• Maintain and improve the SAP system knowledgebase, ensuring relevance, accessibility, and continued support for users.
• Supervise and ensure compliance with processes within the transaction teams, and maintain close alignment with professional policies and standards.
• Liaise with managers, analyze reports from historical data, and maintain a knowledge base of ad hoc reports for both internal needs and external statutory bodies.
• Act as a Subject Matter Expert in SAP within the BSC, staying current with developments in the technical specialisation, and embedding system use to support organisational policies and procedures.

Candidate Requirements

• Proven experience in supporting SAP and managing complex information systems within a large organization, ideally with experience in HR, Procurement, or Finance.
• Demonstrated ability to lead and manage teams within a performance-driven culture, with a track record of delivering measurable outcomes and successfully managing projects.
• In-depth knowledge of policies, procedures, and systems related to a key professional discipline (HR, Procurement, or Finance), along with advanced proficiency in ICT, Excel, report writing tools, and complex statistical techniques.
• Experience in delivering training and providing support to a large number of users in a business environment, ensuring effective use of complex information systems.
• Strong written and oral communication skills, with the ability to explain complex concepts to a diverse audience, including senior managers, elected officials, and external stakeholders.
• Demonstrated commitment to continuous improvement, teamwork, and instilling confidence in staff, while embodying GCC's values of accountability, integrity, empowerment, respect, and excellence.

If you are interested in the role, or know of anyone who may be, please contact Miraj at Service Care Solutions on (phone number removed) or email (url removed)

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.