Our client who are specialists in installations of large scale technical electrical products into their customers properties are looking for an office based Electrical Technical Desk Support Manager to join the team.

You may have worked within electrical or technical installations before and want to move away from your tools to an office based role or already work within a technical support role and looking for a challenge in a business s that can offer growth in the future,

The purpose of the role is to make sure customers are supported with all their technical issues and queries in a professional and effective manner. Also to work alongside the other areas of the business to help improve the post installation service and diagnose faults alongside the remote installers from the office.

Duties include…

• Working alongside the Electrical Installation Manager to resolve issues onsite and support the completion of installations for the customer.
• Manning our technical support phone line, helping to diagnose issues over the phone and support customers with their technical queries
• Supporting the management and administration of the CRM
• Liaising with installers and customers to arrange installations and technical work
• Working alongside our technical support manager to grow and develop technical support within the business
• Remote troubleshooting, accessing customers systems and liaising with our partners to identify and resolve the issue.
• Close working relationship with sales office and warehouse team, to assist with technical enquiries and support production as required.
• Support with new product introduction, this will include product testing, data entry, and completing test reports as required.
• Support the ongoing development of existing products.
• Support with warranty returns by tracking faulty equipment and facilitating the completion of the return and replacement/refund process.

Skills and knowledge Required…

• Analytical and solution focused.
• Ability to liaise with customers via, online chat, phone calls, emails, and face to face
• Identify, and be part of the implementation of opportunities for improvement. 
• Produce reports and statistics as required for internal use.  
• Assertive, resilient and welcomes change.
• Good communication and interpersonal skills, both written and verbal
• Good IT skills, in particular spreadsheets and databases and a knowledge of warehouse systems Analytical and numerical
• Good understanding of customer deliverables and the impact of failure /cost of poor quality
• Good planning skills and able to meet targets and deadlines.
• Excellent attention to detail skills
• Ability to work as part of a team.

Salary Package

• £30,000 - £40,000 (Depending on Experience and qualifications)

• Holidays - 28 days including bank holidays
• Pension contribution
• Staff incentives and events