Scheduler/Planner

We are recruiting for a Scheduler/Planner for a manufacturer and global leader in their field on a contract basis, covering maternity leave until April 2025 based in their offices in Solihull.

Your role will be to schedule engineer visits and trainers visits, ensuring a high level of customer service. This is a fast-paced role where no day is the same. It would suit someone highly organised and who likes a varied workload.

As a Scheduler/Planner, you will need to have/be:

• Proven track record in Sales and Customer Service
• Diary Management
• Educated to GCSE or equivalent in Maths and English
• Customer focused
• Naturally comfortable on the phone with an excellent telephone manner
• Good communication skills both written and verbally
• Highly organised
• PC literate
• High attention to detail
• Problem solver

Details:

• Salary: £25, 000 - £30, 000
• Working Hours: Monday - Friday hours between 8.30am - 5.30pm (8.30am-4.30pm, 9.00am-5.00pm, 9.30am-5.30pm)
• Location: Solihull
• Duration: Contract until April 2025

Role of Scheduler/Planner:

• Handling incoming calls
• Managing email inbox
• Scheduling engineers and trainer visits to sites across the UK
• Provide up to date information to the engineers and trainers for all visits
• Order processing
• Resolving customer queries
• Maintaining the customer CRM

Benefits of working as a Scheduler/Planner:

• 25 days holiday + bank holidays + birthday leave
• Christmas shut down
• Free onsite parking for all employees
• Annual leave buy and sell scheme
• Pension salary sacrifice scheme
• Opportunities to develop your career further with access for both formal and informal training and education
• Long service awards
• Life Assurance after 12 months employment
• An active social committee