Job Title: Senior IT Service Desk Engineer
Location: Central London
Sector: Education
Salary: £30k - £38k

Join our dynamic IT team at a leading Educational institution, where innovation meets excellence! We are on the lookout for a talented Senior IT Service Desk Engineer to contribute to our thriving environment. As part of this team, you will play a pivotal role in managing an ever-growing workload, collaborating on exciting projects, and benefiting from unparalleled training opportunities.

This role presents an outstanding chance to gain hands-on experience while working closely with the IT Manager across various facets of IT Infrastructure, all while enjoying formal training initiatives.

Benefits Package:

• Annual Bonus
• 25 Days' Annual Leave + 8 Bank Holidays
• Specialist Microsoft Training - Microsoft Office 365 & Azure
• Inhouse & external training days
• Pension Contributions
• Season Ticket Loan
• Company-paid sickness
• Social events

The Role:

• Deliver 2nd line technical support to a diverse user base, covering technologies such as Windows Server, Windows OS, Office 365, Exchange, and Azure.
• Offer technical expertise in network connectivity, encompassing DNS/DHCP/TCP/IP, switches, and routers.
• Execute administrative tasks within the Office 365 admin portals, including SharePoint, OneDrive, and Teams.
• Contribute to mobile device rollouts utilizing Microsoft Intune and Autopilot.
• Troubleshoot and resolve hardware-related issues, spanning laptops, desktops, printers, and mobile devices.
• Provide deskside/onsite support.
• Contribute actively to a variety of projects.

Required Technical Experience:

• Proficiency in Office 365 & Exchange.
• Hands-on experience with SharePoint and Teams.
• In-depth knowledge of Windows OS and Server.
• Familiarity with virtualization technologies, including Windows Virtual Desktop, Hyper-V, and VMWare.
• Strong command of Active Directory and Group Policy.
• Expertise in Azure Active Directory.
• Competence in hardware troubleshooting.
• Knowledge of backup solutions.
• Robust networking skills covering DNS/DHCP/TCP/IP.
• Familiarity with antivirus software.
• Advanced skills in Windows OS, Mac OSX, and Microsoft Office.

Applications are actively being reviewed, so seize this opportunity and apply ASAP to be considered for interviews! Join us in shaping the future of IT excellence.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.