Teamjobs are on the lookout for passionate and upbeat Account Executive to join a client of ours, based in Poole. The perfect candidate will be confident on the phone and love building long lasting relationships.

• Full time - Permanent
• Monday - Friday 8am - 5pm
• £26,000 per annum + bonus scheme
• 25 days annual leave + bank holidays
• Pension + Death in Service scheme
• Free Parking Onsite

Responsibilities:

• Manage your own portfolio of accounts and make outbound calls to check in on their needs, provide support and nurture relationships to retain repeat business.
• Identify opportunities to upsell and cross-sell products based on the customer's purchase history and needs.
• Prepare regular reports on call activities, customer feedback, and sales outcomes for management review.
• Using K8 Sales Order to process orders/purchases for customers and regularly update regarding delivery information and resolve any issues that may arise.
• Provide expert advice and guidance on the company's products, helping customers make informed purchasing decisions.
• Work closely with different departments to ensure a streamlined sales process.
• Address and resolve any issues or complaints that customers may have, ensuring a high level of customer satisfaction.
• Maintain accurate and up-to-date records of customer interactions in the company's CRM system.
• Initiate calls to remind customers about reordering supplies, upcoming promotions, or seasonal product needs.

What we require from you:

• Previous experience within a sales/customer service role over the phone.
• Proficient using IT systems (K8 and Phocus software experience is beneficial)
• Demonstrate the ability to persevere through challenges and maintain a positive, never-give-up attitude.
• Proven ability to manage your own workload efficiently while maintaining a high level of attention to detail.

INDCP