Ferry Crew Cleaner/Relief | Torpoint, Cornwall | 37.4 hours per week (37 hours per week and 0.4 hours contracted overtime) | £29,259.96 per annum

Our client is seeking to appoint a Ferry Crew Cleaner/Relief to join the team at the Torpoint Ferry. This is an exciting opportunity for a confident individual with good communication skills, to provide excellent customer service in a unique environment, offering longer term opportunities for advancement within the ferry service and generous benefits.

They are responsible for the management, operation, maintenance and administration of the two crossings over the River Tamar – Tamar Bridge and Torpoint Ferry. With approx. 26,000 vehicles travelling with them every day, they play an important part in the local infrastructure, creating a link between Plymouth, Devon and South East Cornwall.

Are you the right person for the job?

• Basic IT skills (email and Office 365 packages)
• Good communications skills
• Ability to follow technical/general instructions
• Ability to respond positively to changing operational demands
• Ability to develop and maintain a good working relationship amongst colleagues
• Pro-active and assertive
• Experience working in a customer service environment and handling cash
• Ability to write clearly and comprehensively
• Attention to detail and good record keeping
• Experience working within general Policies and Procedures

What will your role look like?

• Carrying out routine cleaning to a high standard of all ferry compartments, including passenger accommodation, crew cabin and all public walkways
• Carrying out routine cleaning of the ferry infrastructure to a high standard. This will include general cleaning tasks in the control towers, ensuring slipways are kept free from debris and safe for transit by foot passengers and vehicles ensuring a safe operation.
• Support boat operations used to transfer ferry staff to the ferry at the start and end of shifts. Includes the pulling of the ropes used to move the boat to the ferry and back to the slipway as required.
• Control the safe and expedient loading and unloading of pedestrians and vehicles in accordance with published operating procedures and as directed by senior staff
• Deal with or assist with any emergency situations that arise, following emergency operating procedures or under the direction of incident managers. These duties include pulling ropes, throwing lifebuoys, handling buoyancy aids, carrying and use of fire extinguishers and fire hoses, opening and closing valves and the ability to get through escape hatches and climbing a vertical escape ladder from the Engine Room.
• Act as relief staff for other roles as required (This may attract enhanced payments in accordance with local agreements where training and sufficient competency are met).

What can you expect in return?

• Regular pay award for all employees negotiated by the National Joint Council (NJC)
• Local Government Pension Scheme – employer and employee contributions - currently 20% employer contribution
• A minimum of 25 days annual leave (or hours equivalent), pro-rata to contract and shift allowances, plus public/bank holidays. 
• Staff travel card for free crossings of the Tamar Bridge and the Torpoint Ferry
• 24/7 access to Employee Assistance Programme for you and your family 
• Access to a Bike2work scheme
• Family friendly policies including shared parental leave, contractual maternity, paternity and adoption
• Uniform and PPE provided – washing and drying facilities available for use on-site
• Learning and Development Opportunities

Closing date: 0900 on 09th September 2024

Interviews: W/C 16th September 2024

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

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