Job Title: Customer Success Manager
Location: Leeds, UK
Salary: Up to £43,000 per annum

Hybrid working
37.5 hours
Succession plans and training
Employee assistance programme
Healthcare
Free Parking

Company Overview: Join a leading SaaS company at the forefront of innovation and customer satisfaction.
Elevation Recruitment Group, Business Support division are currently working with a fantastic organisation who are passionate about delivering cutting-edge solutions to clients and building long-lasting relationships. 

Job Description: We are looking for a proactive and experienced Customer Success Manager to join the team in Leeds. As a key player in a customer-facing team, you will be responsible for ensuring clients derive maximum value from SaaS solutions, leading to renewals, upsells, and overall customer satisfaction.

Key Responsibilities:

• Develop and maintain strong relationships with key stakeholders at client companies.
• Onboard new customers and guide them through the implementation process.
• Conduct regular check-ins with customers, ensuring they are leveraging our products effectively.
• Act as the voice of the customer within the company, providing feedback to product and development teams.
• Identify opportunities for upselling and cross-selling additional services and features.
• Monitor customer health metrics and develop action plans to address any issues.
• Provide training, resources, and support to help customers maximise their success.
• Collaborate with sales, support, and marketing teams to enhance the overall customer experience.
• Lead customer reviews and manage contract renewals to ensure long-term satisfaction and retention.

Qualifications:

• Proven experience in a customer success, account management, or related role, preferably in a SaaS environment.
• Strong interpersonal and communication skills, with the ability to build rapport with clients.
• Excellent problem-solving skills and a proactive attitude toward identifying and addressing customer needs.
• Experience with CRM systems and customer success platforms is a plus.
• Ability to manage multiple accounts and projects simultaneously, prioritising effectively.
• Passionate about technology and keen to stay updated with industry trends.
• A results-oriented mindset with a focus on customer satisfaction and business growth.