The Customer Service Advisor role is central to facilitating strong relationships with clients. This involves providing top-notch support, addressing client enquiries, and ensuring overall client satisfaction.

Client Details

Our client is a prominent player. Based in Littlehampton, they are renowned for their commitment to providing exceptional care, and their focus on fostering a supportive and vibrant office environment.

Description

Key responsibilities for a Customer Service Advisor

• Respond to customer inquiries via phone, email and face-to-face
• Offer product knowledge and solutions to customers
• Maintain accurate records of customer interactions
• Collaborate with the customer service team to achieve objectives
• Contribute to a positive and supportive work environment
• Adhere to company policies and procedures
• Participate in company events to foster team unity
• Continuously improve service by updating job knowledge

Profile

A successful Customer Service Advisor should have:

• A strong commitment to customer service excellence
• Excellent communication and interpersonal skills
• Proficiency in using customer relationship management (CRM) software
• An ability to work effectively as part of a team
• Resilience and the ability to handle customer complaints
• A proactive mindset and a willingness to take initiative

Job Offer

• A competitive salary
• Casual dress code for a comfortable work environment
• Regular company events for team building and networking
• On-site parking for ease and convenience

We encourage all candidates with a passion for customer service to apply and look forward to welcoming our new Customer Service Advisor to our vibrant team in Littlehampton.