We are working exclusively with a luxury concierge company that offers bespoke hotels and ground travel products to the discerning traveller. Due to remarkable growth, they are now seeking an experienced Luxury Hotel Reservation Agent to join its fun and friendly team, office based in London.

Our client specialises in providing high-end, personalised booking and reservation services for discerning clients who seek luxury travel experiences. This role goes beyond standard reservation tasks and involves curating exclusive, tailored experiences that meet the high expectations of luxury travellers.

Luxury Hotel Reservation Agent Duties:

• Handle reservations for luxury travel services, including hotels, apartments private villas, high-end car rentals, and exclusive tours.
• Use luxury-specific booking systems or platforms and maintain relationships with exclusive service providers.
• Design bespoke travel itineraries that align with the client’s preferences, interests, and lifestyle.
• Develop and maintain strong relationships with high-net-worth clients, understanding their travel needs and preferences.
• Liaise with luxury hotels and service providers to secure upgrades, special amenities, and personalised services.
•  Negotiate special rates or packages tailored for luxury clients.
• Identify opportunities to upsell clients to suites or higher category room. 

Luxury Hotel Reservation Agent  - Essential Requirements:

• Experience in hotel reservations from a hotel or tour operator background is essential.
• A high level of attentiveness, patience, and dedication to delivering a flawless customer experience.
• Excellent verbal and written communication skills, with a refined, professional manner.
• Ability to negotiate premium services and identify upselling opportunities.
• Happy to work in the office as no homeworking is on offer.

Luxury Hotel Reservation Agent - Career Path:

A Luxury Reservation Agent can progress to roles such as Senior Luxury Travel Consultant, Team Leader, or managerial positions. Lucrative salary, sociable working hours, lucrative commission, travel perks and many other benefits are on offer.

Please note only suitable travel candidates from a hotel or travel background happy to work in the office will be contacted for this post.