Principal Technical Support Analyst
Our client, a wholly owned subsidiary of a global energy company operator, is seeking a skilled Principal Technical Support Analyst to join their team in Basingstoke, UK.
As we transition towards a net-zero future, our client is committed to innovative projects in renewables, hydrogen, and more.
Role Overview
As a Principal Technical Support Analyst, you'll play a vital role in our IT department, overseeing the Service Desk team and providing expert technical support.
Responsibilities
* Supervisory:
o Lead and coordinate the Service Desk team.
o Ensure efficient resolution of end-user issues.
o Analyze Service Desk trends and identify improvement opportunities.
o Serve as the escalation point for critical issues.
o Collaborate with internal and external IT teams.
o Supervise audiovisual equipment and provide training.
o Contribute to process development and implementation.
* Technical:
o Provide 1st and 2nd line support to users.
o Build and deploy IT equipment.
o Troubleshoot and repair hardware.
o Ensure compliance with IT security standards.
o Assist users with training and documentation.
o Support IT asset management.
o Contribute to ICT publicity.
Requirements
* Proven experience in a supervisory role within a Service Desk environment.
* Strong knowledge of Microsoft products, IT hardware, software, networks, and emerging technologies.
* Excellent communication and interpersonal skills.
* Strong problem-solving and analytical abilities.
* Flexibility to adapt to changing priorities.
* A business-oriented mindset with a focus on efficiency and cost reduction.
* Demonstrable experience as a Technical Support Analyst or similar role.
Location: Basingstoke, UK Contract Type: Permanent
Be part of a dynamic team driving innovation in the energy sector.

Our role in supporting diversity and inclusion
As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.