Customer Service Executive

Salary: £25,000 per annum, plus bonus

Location: Bournemouth (Hybrid Working after probation)

Hours: 37 ½ hours per week, Monday – Friday 9.00am – 5.00pm

Contract: Temporary to Permanent

Join a dynamic team and make a difference in the veterinary industry!

We're seeking a talented Customer Service Executive to join our clients fast-growing company, revolutionising pet healthcare plan management for veterinary practices. Based in a vibrant Bournemouth office, you'll play a crucial role in supporting customers with their pet healthcare needs by providing exceptional customer service.

Main Responsibilities:

• Inbound Customer Support: Handle incoming calls, emails, and tickets from clients.
• Data Management: Process customer transfers, manage feedback responses, and ensure system alerts are addressed promptly.
• Administrative Tasks: Handle incoming post and update customer information as needed.

Skills/Experience Required:

• Previous customer service experience, ideally over the phone
• Strong communication skills, both written and verbal
• Ability to multitask and work with various systems
• A positive and team-oriented attitude
• Excellent problem-solving skills
• Attention to detail

What our client offers:

• Competitive salary with uncapped earning potential through performance-based bonuses
• Company-wide annual bonus scheme
• Annual performance reviews with opportunities for salary increases
• 25 days annual leave + bank holidays
• Modern, open-plan office in Bournemouth
• Opportunities for career progression in a growing company

If you're a motivated individual looking to join a thriving company and make a positive impact, we want to hear from you!

Keywords: Customer service, veterinary, pet healthcare, Bournemouth, hybrid working