Do you have proficiency in German?

Position Description:

Reporting to the Billing Operations Manager, the Customer Billing Specialist will lead the end-to-end aged receivables process, driving resolution to customer concerns and partnering with cross-functional teams to ensure healthy account balances for Telematics and Data Services customers.  This role plays an important function within the Global Enablement Organization to ensure a seamless invoicing & payment experience for the customer.

Key responsibilities include:

• Drive resolution of customer concerns to ensure timely payment and healthy account balances, providing exceptional customer service and support to prevent future issues and maintain strong customer relationships
• Lead end-to-end aging receivables process to ensure timely payment
• Partner with Sales, Customer Success Managers, and Finance Teams to resolve customer concerns and billing issues
• Communicate with customers via email, phone, and other channels to resolve concerns and billing questions, and document all activity in Salesforce CRM system
• Identify and escalate complex issues to management, as necessary
• Ensure compliance with billing and accounting regulations and company policies
• Support market communication via email in languages other than English and German, as needed
• Analyze and report on accounts receivable and billing metrics
• Issue dunning letters & suspension of service notifications
• Showcase a strong balance between protecting revenue and doing what is right for the customer
• Serve as a positive, dynamic contributor that displays the best work ethic, creative problem-solving skills, positive attitude, and a team-oriented proactive approach, while sharing best practices and learnings

Basic Requirements 

• Bachelor's degree or equivalent work experience in billing, customer service, accounts receivable, or a related field
• Proven track record of resolving complex customer concerns and aged receivables
• Proficiency in English & German
• Experience with billing and payment processing, including customer invoicing, credits/debit memos, credit card chargebacks, refunds, payments, and month-end processing
• Experience working with cross-functional teams and in a global, multi-market environment
• Excellent communication, listening and interpersonal skills
• Adaptability and flexibility
• Accountability and execution oriented
• Curious/challenges the status quo
• Creativity and critical thinking skills
• Self-confidence and the ability to work independently

If you are interested in this role and have the skills and experience required Apply Now!

We will process your CV and personal information to assess your suitability for the role. If we wish to consider you further, we will register your personal information in our database and contact you. We may contact you from time to time about other relevant roles. Your personal information will be securely held. For more information, please refer to our privacy notice, a copy of which can be found on our website. – Select Engineering Limited.