Junior ERP Support

This family owned builders' merchant are looking for a dedicated Junior ERP Support professional to join their Kilburn based team.

In this role, you will assist in the development and implementation of a cutting-edge ERP system. You’ll collaborate with cross-functional teams to create user-friendly solutions, develop and deliver comprehensive training plans, and ensure the system runs smoothly post go-live. Plus, you’ll have the opportunity to implement new features and functionalities that will drive the business forward.

Qualifications, Skills & Experience Required:

• Training and development experience.
• Software development experience (preferred but not essential).
• Strong problem-solving, planning and analytical skills.
• SQL knowledge (preferred but not essential).
• Excellent communication and collaboration skills.
• Bachelor’s degree in IT, Computer Science, Business Administration, or a related field.
• Understanding of cross-functional teams within a business.
• Strong knowledge of ERP systems, preferably Intact IQ, and training methodologies.
• Up-to-date knowledge of technological trends.

Benefits include:

• Salary: £30,000 - £35,000 per annum
• 25 Days Holidays, plus your Birthday Day off
• Pension (salary sacrifice) – up to 5% Company Contribution
• Life Assurance
• Staff Discount
• Cycle to Work Scheme
• Wider Wallet - Offers high street and online store discounts

Key Responsibilities:

ERP System Implementation Support:

• Assist in the configuration, testing, and deployment of the new ERP system.
• Coordinate with internal teams and external suppliers to develop user-friendly solutions.
• Troubleshoot and resolve issues during the implementation phase.

Training Module Development and Delivery:

• Develop training materials, including manuals, video tutorials, and online resources.
• Deliver training sessions, both in-person and online, ensuring all employees are proficient in the new ERP system’s functionalities.
• Customise training sessions based on the specific needs of different departments.

Implementation Success Measurement

• Design and implement assessment tools to measure the effectiveness of the training programs.
• Establish a feedback loop with staff to identify training needs and areas for improvement.
• Report training success metrics to senior management and suggest areas for improvement.
• Ensure team members are knowledgeable about the system and can serve customers effectively.

New Starter Induction Support:

• Collaborate with the HR team to ensure all new employees receive appropriate IT induction and are fully trained to use the new ERP system.
• Assist in creating and delivering onboarding materials that enable new starters to serve customers effectively using the new system.

IT Support and Maintenance:

• Provide day-to-day ERP support to staff, resolving technical issues and escalating more complex problems to senior ERP team members.
• Assist in maintaining the ERP system, including software updates, system backups, troubleshooting issues, and managing security and roles.