The Role:

The Project manager is responsible for the projects, quoting, service, small works, and maintenance delivery through the Senior Engineers and Regional Engineering Teams. 

The Project Manager will be accountable for delivering projects, services, small works, and PPM maintenance per client`s expectations and SLAs.

Project Manager Duties and Responsibilities:

Customer Service

• Foster a partnership approach with clients to understand their needs and minimize any service misses
• Manage any escalated customer complaints quickly and to a satisfactory outcome for both parties
• Collaborate with the Administrator and Operations Management Team with growing the service and small works contracts within your region
• Carry out site surveys for projects, service, and small works and provide quotations in line with the business requirements

Team Management and Support

• Proactively manage the team to ensure high levels of performance and attendance, and supporting the team of engineers
• Monitoring service delivery levels, and influencing, directing, and working with the Service Engineer(s) to ensure the required standards of service are achieved.
• Provide an escalation point for Senior Service Engineers and Call Out engineers (out of hours), to ensure customer issues are dealt with promptly
• Develop working relationships with cross-functional teams, including internal teams and support our customers
• Support the team to ensure jobs are complete/ rebooked in a timely manner
• Ensure Engineer vehicles are maintained in line with Company procedures and to ensure stock is stored within the vehicle safely and securely, in addition to ensuring vehicle stock is maintained in reflect of customer needs

Personal Specification:

• Expereince in Project Management
• Experience in Local Athourity/Social housing
• Strong organizational and time management skills with the ability to coordinate multiple priorities and deadlines
• Highly competent in electronic security systems technology
• Excellent relationship management, motivating, and people skills
• Excellent verbal and written communication skills
• Previous experience working within the Electronic Security industry
• Focused on performance targets and driving performance through KPIs
• Demonstrate strong leadership skills and lead by example
• Adhere to the company's compliance to The Health & Safety at Work Etc Act 1974, ISO9001
• The ability to work well under pressure and to be assertive when necessary
• Highly responsive and proactive, able to adapt to daily changes in workload and areas of focus
• High attention to detail and analytical skills