Customer Operations Manager

Location: St Albans
Type: Full Time - Office based

Salary: £35,000 – 45,000 per annum

(Do Not Support Sponsorships)

Client Profile:

Gurler Mae is proud to announce that we are searching for a Customer Operations Manager on behalf of our client, an industry leader in fire and security solutions. 

This opportunity is offered on a full-time, office-based, and permanent basis only.

Role Overview:

As a Customer Operations Manager, you will have the drive and desire to grow within an extremely reactive customer-focused environment. You will need the willingness to learn about both processes and products to fulfill the role to the best of your ability. Excelling in this role requires you to be a great team player with excellent customer-facing communication and interpersonal skills to lead a team efficiently and effectively, ensuring optimal support is delivered to our customers.

Your presence should be supportive and visible, guiding the office operational team to create a positive, friendly, and supportive working culture. The position demands high levels of self-motivation, organisation, integrity, and dedication and must align with the business’s values to realize our client's vision of providing an unrivaled customer experience and professional service.

Responsibilities

• Department Management and Reporting: Lead and manage department operations, ensuring all reporting is accurate and timely.

• Leadership: Inspire and mentor your team to achieve and exceed their goals.

• Resource Management: Efficiently allocate and manage resources to meet customer and business needs.

• Administration Support: Provide excellent administrative support and contribute to the smooth running of operations.

• Internal Systems Management: Learn and manage CRM systems, including Simpro.

• External Systems Support: Understand and support external systems such as Fixflow, Dwellant, Pronett & Service Channel.

• Communication: Demonstrate excellent verbal and written communication skills.

• Fluency in English: Essential for effective interaction with customers.

• Customer Interaction: Confidently handle telephone and email communications with customers.

• Technical Skills: Proficiency in Microsoft Word and Excel.

• Judgment and Decision Making: Exhibit sound judgment and problem-solving abilities.

• Attention to Detail: Ensure accurate and detailed execution of tasks.

• Multi-Tasking and Priority Setting: Effectively handle multiple tasks and set appropriate priorities.

• Motivation: Exhibit a strong motivation to exceed performance measures.

• Work Environment: Thrive in a fast-paced, high-pressure environment.

• Team Building: Actively participate in team-building activities.

Benefits

• 9-Day Working Fortnight: Enjoy a favorable work schedule.

• Continuous Professional Development: Opportunities to grow professionally.

• Wellness & Employee Assistance Programme (EAP): Access to wellness and support resources.

• YuLife Benefits Programme: The #1 rated benefits programme.

• Death in Service Insurance: Protection for your loved ones.

• Salary Sacrifice Pension Scheme: Flexible pension options.

• Quarterly Check-Ins: Regular one-to-one meetings with your line manager.

• Generous Holiday Allowance: 25 days holiday, plus Bank Holidays, increasing to 35 days with tenure.

• Work-Life Balance: Promote a healthy balance between work and personal life.

• Mental Health Support: Access to mental health care resources.

• Recognition Programs: Team member of the month awards.

• Annual Company Day: Share successes and strategic plans with the team.

How to Apply

Interested?  Please send your full CV by clicking "apply" below, or you can contact Leyli at Gurler Mae on (phone number removed)