Are you passionate about delivering exceptional customer care and exceeding clients' expectations? Our client, a leading travel organisation, is seeking a dynamic and dedicated Customer Resolutuion Agent to join their team in Chester. If you thrive in a fast-paced environment and enjoy building genuine relationships with clients, this could be the perfect opportunity for you!

Salary: £23,500

Location: Chester - hybrid (must live within a commutable distance)

Duration: Permanent

Hours: Monday-Friday; 9am-5.30pm - requirement to work one Saturday every 8 weeks

As a Customer Resolution Agent, you will play an integral role in supporting our client's Sales Consultants, Clients, and Agent Partners. Your main responsibilities will include:

• Providing sales, operational, administrative, and service support to ensure smooth and seamless client experiences.
• Checking and confirming that all booking components are accurately arranged and that clients' arrangements are well-considered.
• Managing all necessary administrative functions, ensuring clients have all the required information at their fingertips.
• Collaborating with supplier partners, communicating clients' requirements effectively.
• Going above and beyond to deliver exceptional customer care, exceeding clients' expectations.

At our client's organisation, they value work-life balance and offer a range of benefits to their employees. Some of the perks you can enjoy as part of their team include:

• Generous holiday allowance starting at 25 days plus bank holidays, increasing with length of service.
• Hybrid and flexible working opportunities.
• Paid volunteering days to give back to the community.
• Ongoing training and development, including exciting overseas educational trips.
• Access to discounts and offers on personal holidays.
• Enhanced family-friendly benefits to support your work-life integration.

Our client's organisation is committed to creating a positive and inclusive working environment, promoting diversity and equal opportunities for all. They value their employees' contributions and encourage collaboration and innovation within their team.

If you have a strong desire to deliver outstanding customer service, excellent organisational skills, and a positive attitude, our client wants to hear from you. Join their team and be part of a dynamic and supportive organisation that values their employees' growth and development.

Apply now and take the next step in your career as a Luxury Travel Consultant with our client's leading travel organisation.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.