Job Title: Service Advisor – Motor Trade

Location: Bristol

Salary: Competitive + Bonus + Benefits

Job Type: Full-Time, Permanent

Actio Automotive Recruitment are assising our Bristol based client with their search for Service Advisors to join their successful team.

About Us: Our client is a leading name in the automotive industry, known for providing excellent customer service and top-quality vehicle solutions.

Role Overview: As a Service Advisor, you will be the face pf the business and key point of contact for customers in our service department. You’ll manage customer bookings, provide updates, and liaise between the service technicians and customers to ensure a smooth and professional service experience. This role is perfect for someone with great communication skills, a passion for the automotive industry, and the ability to deliver exceptional customer service.

Key Responsibilities:

• Customer Liaison: Greet customers, handle service inquiries, and manage bookings, ensuring a warm and professional service experience.
• Work Orders: Prepare job cards, explain service and repair details to customers, and provide accurate cost estimates.
• Communication: Act as the link between customers and the workshop, providing updates on vehicle progress and any additional work required.
• Upselling: Identify and recommend additional products or services that would benefit the customer’s vehicle.
• Quality Assurance: Ensure all customer issues and service-related concerns are resolved to a high standard.
• Administration: Manage customer records, service histories, and follow-up communications.
• Customer Satisfaction: Maintain high levels of customer satisfaction by ensuring services are delivered efficiently and on time.

Key Requirements:

• Experience: Previous experience in a Service Advisor role or a customer-facing position within the automotive industry.
• Communication Skills: Strong interpersonal and communication skills, with the ability to explain technical information to non-technical customers.
• Organizational Skills: Highly organized with the ability to manage multiple bookings and tasks at once.
• Technical Knowledge: An understanding of vehicle mechanics and repair processes (preferred, but not essential).
• Customer Focused: A passion for delivering excellent customer service and ensuring a positive customer experience.
• IT Skills: Proficiency in using service management software and Microsoft Office applications.

What We Offer:

• Competitive Salary: Attractive base salary with a performance-related bonus scheme OTE circa 33k
• Benefits Package: Including pension contributions, holiday allowance, and staff discounts on vehicle services.
• Training & Development: Ongoing training and opportunities for career advancement within a growing company.
• Supportive Environment: Join a friendly and professional team where your contributions are valued.

Hours:

Monday-Friday:               07:30 - 17:30 / 08:00 – 18:00 on rotation

Saturday:                        08:00-12:30 (required to work on rotation. Paid at overtime rates)

If you are passionate about the automotive industry and have a track record of providing excellent customer service, we want to hear from you! Apply today to become part of our dedicated service team.

For more information about this role please apply here or contact Actio Automotive Recruitment directly.

We look forward to hearing from you!

Actio are an equal opportunities employer and a recruitment agency.