Reference Number - 79452

This Stakeholder Engagement Coordinator position will report to the Stakeholder Engagement Manager and will work within the Customer Services and VICE directorate based in our London office. You will be a permanent employee.

You will attract a salary of £33,161.00 and a bonus of 7.5%. This role can also offer blended working after probationary period (6 months) - 3 days in the office and 2 remote

Close Date: 11/09/2024

We also provide the following additional benefits

• 25 Days Annual Leave plus bank holidays

• Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)

• Tenancy Loan Deposit scheme

• Tax efficient benefits: cycle to work scheme

• Season ticket loan

• Occupational Health support

• Switched On - scheme providing discount on hundreds of retailers products.

• Discounted access to sports and social clubs

• Employee Assistance Programme.

The energy industry is going through a once-in-a-generation revolution. We are moving away from a carbon-intensive model that relies on large coal and gas-fired power stations, to a dynamic, flexible and interconnected low carbon energy system. The next decade will bring major change to our lifestyles and those of our communities - from the way we refuel our vehicles to the way we heat our homes.

UK Power Networks is playing a leading role in enabling the transition to Net Zero. As the leading electricity distribution network operation in the UK, serving 8.4 million domestic customers and more than 2 million business, we are striving to put customers and communities at the heart of the Net Zero transition.

If you are the type of person who wants to challenge the status quo, influence decision making and help shape the future direction of an important facilitator of Net Zero, then this is the role for you. This is an exciting time to join and help drive cultural change in one of the UK's best big companies to work for. UK Power Networks was named 2023's Utility of the Year, recognising our sector-leading performance in delivering for customers, driving towards Net Zero, and diversity and inclusion.

Job Purpose:

UK Power Networks is proud to be the best performing UK network operator, and our engagement culture is central to ensuring stakeholders and customers influence our decisions, helping us make meaningful change that delivers benefits for customers and wider society.

You will work with senior management and teams across our business to shape, facilitate, deliver and report on our ongoing engagement and research programme. Our programme should address important questions that UK Power Networks needs to answer to meet the evolving needs of a diverse customer base and maintain our performance as the leading distribution network operator.

Working as part of a close-knit team, you will work across the business to provide guidance on how to deliver great engagement that provides insights that help teams make good decisions and deliver their goals. You will work with teams across the business to support them to develop purposeful, inclusive and effective engagement strategies and delivery plans, monitor their delivery and track how the insights and actions deliver benefits for customers and the business. You will also work with teams to develop stakeholder maps, identify new stakeholders and surface insights for discussion by teams. You will also support the delivery and improvement of the team's processes to reflect best practice and meet the business's evolving needs.

You will also help deliver our annual Ongoing Engagement Report and Annual Vulnerability Report. This will involve working with the relevant teams to explain publicly how our engagement and research programme and our consumer vulnerability programme have influenced actions and decisions and led to measurable benefits for customers, the network and wider society.

Essential

• Degree level qualification in PR/Marketing/Communications/Engagement or equivalent experience

• Developing/delivering engagement strategies and plans

  • Experience developing and delivering multiple engagement approaches and delivery plans to meet our priorities, involving a range of stakeholders and engagement methods

  • Experience managing stakeholder maps, including for strategic issues

  • Awareness and understanding of best practices in stakeholder engagement

  • Analytical and interpretative skills, including the ability to extract key actionable insights from engagement

  • Experience of aligning engagement activities to strategic goals, with exposure to PESTLE analysis or similar

  • Experience of recording, monitoring and evaluating engagement activities

• Working collaboratively across teams

  • Experience working collaboratively with multiple teams across an organisation

  • Ability to build collaborative relationships with teams, establish shared goals and see them through to delivery

  • Experience sharing engagement good practice, e.g. through presentations,, or guidance materials