Resident Involvement Officer
Kent (Sevenoaks Office Base)
Housing Association
Permanent
37 hours
Join a dynamic Housing Association as a Resident Involvement Officer to drive meaningful resident engagement and contribute to the delivery of innovative involvement strategies.
THE ROLE
As a Resident Involvement Officer, you will be pivotal in supporting and delivering resident involvement initiatives, ensuring residents have a voice in shaping services.

• Lead and support resident involvement groups, projects, and initiatives.
• Facilitate innovative approaches to resident involvement and identify improvement opportunities.
• Raise the profile of resident involvement across the organisation.
• Engage residents in a diverse and inclusive manner.
• Maintain accurate records of involvement activities.
• Provide detailed reports and assist in preparing reports for the Executive Team and Board.
• Collaborate with external partners and housing professionals to share and enhance best practices.

THE CANDIDATE
The ideal candidate will have previous experience in a similar role with a focus on resident or customer engagement.

• Strong organisational and administrative skills.
• Experience in researching, planning, and evaluating projects or events.
• Ability to understand and utilise performance information and data.
• Proficiency in Microsoft Office and adaptability to new technology.
• A clean driving licence and access to a vehicle.

THE CONTRACT

• 37 hours per week
• Permanent
• Hybrid working model with flexibility for evening and weekend events.

HOW TO APPLY
To apply for this role, please email a copy of your CV to (url removed) or call on (phone number removed) to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!