1st Line Technical Support – French Speaking

Location: Saffron Walden, Essex

Hours: Monday – Friday, weekly rotational shift patterns of the following:

8:00am – 4:30pm

9:00am – 5:30pm

3:30pm – 12:00am (to be worked from home)

Salary: £23,000 - £27,000

Benefits: 20 days holiday + 8 bank holidays, Pension, Company Bonus Scheme, Employee perks and discount scheme, paid leave between Christmas and New Year, free parking.

Duration: Permanent

Are you fluent in both French and English with a knack for solving technical issues? My client in Saffron Walden is growing and looking for a dynamic 1st Line Technical Support superstar to join their team!

In this role, you’ll be the first point of contact, handling front-line enquiries through email, phone, and a live intercom support system. Your technical know-how and excellent communication skills will shine as you troubleshoot and assist customers, ensuring a smooth and seamless experience every time.

In addition you will also use your French-speaking skills to assist the Head of Sales in building customer relationships.

Who are we?

We are Busy Bee Recruitment, an awarding-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our client base spanning multiple sectors including: Sales & Marketing, Admin & Customer Service, Technical & Engineering, Industrial & Manufacturing, Finance & Accountancy, Care & Education, Supply Chain & Logistics. 

Duties:

• Act as a 1st line IT Support person for all incoming support enquiries
• Be capable of troubleshooting the basic and advanced areas of the platform.
• Assist with the replication of issues as necessary.
• Provide the best level of support possible through an Intercom support platform.
• Where required, assist from a technical perspective with French-speaking commercial opportunities.
• Handle all incoming enquiries, ensuring they are communicated with other teams if required.
• Participate in daily support calls to ensure knowledge sharing and handover of issues.
• Escalate issues to the 2nd line or senior sales team as required.

What we are looking for:

• Confident, friendly, self-motivated with a customer first attitude to building relationships and winning business.
• Professional and a team player.
• Accountable and trustworthy with excellent customer service skills.
• Able to speak both Fluent French and English.
• A strong knowledge of PC hardware, the Windows platform and application support.

If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy.