Main Purpose of the Role:
Lead and manage the NPD and Technical Services team, overseeing the development process from concept to launch. Ensure that new products are innovative, high quality, and market-leading while optimising development processes and improving customer service. Ensure projects meet high standards within agreed timelines and commercial parameters set by internal and external stakeholders.

Main Responsibilities:

• Develop and mentor the NPD and Technical Services teams, focusing on training and succession planning.
• Optimize the development process and improve departmental performance to drive business growth.
• Foster an innovative and creative culture within the NPD function.
• Provide strong leadership and facilitate effective networks and cooperation with stakeholders.
• Maintain customer and company quality standards, ensuring compliance with regulations and policies.
• Manage NPD projects, ensuring they remain on track and meet quality, cost, and delivery targets.
• Stay updated with relevant legislation, food innovation, and technological trends.
• Report departmental performance through KPIs and seek continuous improvement.
• Oversee customer technical interactions, specifications, artwork generation, and address customer inquiries and complaints.
• Coordinate with retailers on technical account management, including product development, food safety, and packaging changes.
• Manage customer site visits and drive improvement actions based on audit scores and product complaints.
• Collaborate with site and central technical staff on technical initiatives.

Health and Safety, Environment, and Housekeeping:

• Adhere to safety procedures and promote a safety-conscious work environment.
• Lead the team in maintaining cleanliness and tidiness in the working area.
• Contribute to health and safety initiatives and ensure environmentally friendly practices.

Communication:

• Conduct all communication in a professional, clear, and positive manner.
• Provide staff briefings and training as required.
• Ensure precise communication of instructions and effective listening skills.

Team Orientation:

• Support operational and human resource objectives, mindful of actions affecting costs.
• Guide team members to achieve personal growth and respect individuality.

Additional Responsibilities:

• Take responsibility for personal performance and skill development.
• Focus on customer satisfaction and brand protection.
• Promote company values and comply with conduct standards.
• Implement practices that support the Environmental Policy.

Qualifications:

• Essential: 5 GCSEs at grade A – D (or equivalent). Industry-recognised food technical qualification – HND/Degree or equivalent.

Experience:

• Desirable: 5 years of experience in people management. Extensive experience with global market sectors and managing NPD from concept to launch.