An opportunity for a Crematorium Administrator has arisen with the local authorities on a 3 Month contract

Pay Rate: £15.33 Per Hour (PAYE) plus Holiday pay.

Location: CB2 3QJ

Working Hours: 37 hours per week, Monday to Friday, 09:00 - 16:00

Job Purpose:

• To provide burial, cremation, and memorialisation services, a high quality, professional and sympathetic bereavement service to the recently bereaved; and to provide advice, guidance, and support to relatives.
• We are providing empathetic support and guidance to bereaved people through the complexities of statutory paperwork and documentation associated with burials, cremations, and commemorations.
• Advise funeral directors, members of the public and other stakeholders, providing a first-class responsive and helpful service, resolving day-to-day issues creatively and sensitively and acting as a good ambassador of the Council at all times.
• Maintain high levels of customer satisfaction with the service.

Typical involvement will include:

• Undertake all administrative tasks as required to ensure the services are effective and running smoothly, Ensure work is carried out by the Cambridge City Council policies and procedures and, statutory legislation, codes of practice and the ICCM Charter for the Bereaved.
• Book Burial, Cremations and memorial services, including the processing of payments
• Undertake basic financial tasks to prepare accounts and income summaries, and raise purchase orders.
• Responsible for the administration, positioning and installation in respect of the memorials, memorabilia and the memorial safety programme.
• Carry out minor repairs and maintenance, including cleaning of memorials
• Operation and daily checks of vehicles
• Carry out witnesses and unwitnessed scatterings of cremated remains and release cremated remains to families/ friends and Funeral Directors.
• Act as chapel attendant assisting as required to play music and visual images in the chapel, using web-based multi-media systems, compact disk, recorded digital mediums and slide show presentations as provided, ensuring the needs of the bereaved are met during the funeral service.
• Display public information including the order-of-service and flower identification cards.
• Cleaning of customer-facing and back-office areas, as per schedule and as required.

Qualifications and Experience:

• NVQ Level II Business Administration OR Customer Service OR three years' relevant administration experience
• Previous administrative experience is advantageous.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong organizational and time management skills.
• Excellent communication skills, both written and verbal.
• Attention to detail and ability to multitask.
• Ability to work independently and as part of a team.
• Relevant administrative or office-related qualifications are a plus.

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