Product Support Advisor - Southampton Outskirts - £26,000

Temp to Permanent £12.50 per hour 14 weeks temp then the role will go permanent. Possibility of Hybrid two days a week WFH after probation. 

As a Product Support Advisor, your role will involve offering support to customers on technical GPS Products 

Duties for the Product Support Advisor: 

• Respond to customer calls and emails in a timely manner within the required performance targets of the department.
• Investigate customer’s problems with marine based products, providing quality, accurate and factual replies; escalating customer queries as required. 
• Consistently maximise work output 
• Continually improve knowledge of the technologies developed by The Company 
• Identify growing problems and bring these to the attention of a Team Manager
• Promoting clear communications between The Company and its customers.
• Propose knowledge support articles for all members of the team to use.

Candidate Competencies:                                                 

• Experience of working in a customer focussed environment, preferably on inbound calls, or in a technical support function.
• Excellent level of spoken and written English
• A good telephone manner with the ability to adapt your response to the technical level of the customer
• Qualified to GCSE level or equivalent. 
• An interest in gadgets and technology or marine are a definite advantage.

The Product Support Advisor role may also suit candidates searching for: Technology, Technical Support, IT Support, Helpdesk, Customer Service

The role for the Product Support Advisor is a full time position, Monday-Friday 8:30am-5:30pm. The salary for the role is £26,000 with scope for increase over time.