At Securitas, we strive to be the leading international company specializing in protective services based on people, technology, and knowledge. We are committed to helping our clients achieve their business objectives through operational excellence and innovative solutions.

We are seeking a dynamic and strategic National Account Director to play a pivotal role in delivering operational excellence across the UK and Ireland. This role is instrumental in advising and supporting our clients, helping them realize their potential with Securitas. You will be responsible for articulating the benefits of our services across security, fire, and safety, ensuring that our clients achieve their business goals.

The National Account Director will be the key relationship manager, working closely with client partners to develop strong, long-lasting relationships. This includes managing projects, negotiating agreements, and coordinating teams with a strong focus on security operations. The successful candidate will work collaboratively to influence and coordinate work across the portfolio, ensuring that the strategic direction and operational performance are aligned with our clients' needs.

• Lead and advise clients on operational compliance while adding value across the security, fire, and safety categories.
• Build and maintain strong relationships with clients, regularly engaging with their Senior Executive and Core Teams.
• Propose and implement industry best practices and innovative solutions to enhance client services.
• Ensure compliance with security industry standards and British Standards throughout the portfolio.
• Secure long-term business relationships with clients, fostering mutual development.
• Provide total account support to maximize customer satisfaction and identify opportunities for productivity and efficiency savings.
• Understand the financial and legal requirements of the account, ensuring contract compliance.
• Present clients with professional and coherent management information (MI) statistics on account performance.
• Drive consistent operational excellence by fostering effective working relationships across the account team.
• Align Securitas business standards with client policies and procedures to enhance consistency across the portfolio.
• Partner with Securitas support functions to deliver unparalleled shared services in the industry.
• Manage and support Security Specialists and Branch Managers to ensure strong customer relationships and operational excellence.
• Coordinate and project manage client activities across Fire, Health & Safety, and Security & Technology categories.
• Ensure financial compliance across the account, managing hours worked versus scheduled and contracted hours.
• Maintain the PMS structure to drive consistent operational output for clients.

• Strong organizational awareness, including industry, competitor, and product/service knowledge.
• Account planning and analysis skills with a focus on driving efficiencies.
• Exceptional consulting, negotiating, and relationship-building abilities.
• Proven influence and project management skills.
• Initiative, creativity, and a high-performance culture mindset.
• Strategic and operational thinking.
• Excellent communication and listening skills.

Minimum Requirements:

• Valid driving license and willingness to travel.
• Commitment to ongoing formal training and development.
• Excellent PC literacy and previous management experience.
• Ability to communicate effectively with internal and external stakeholders at all levels.
• Team-oriented with the ability to work cooperatively.
• Capability to handle confidential information with discretion.
• Flexibility, honesty, and trustworthiness.
• Strong leadership skills with a proactive, dynamic, and driven attitude.
• Problem-solving abilities and a focus on customer satisfaction.
• Creativity and enthusiasm with a commitment to self-development.

Desirable:

• Formal management qualification and evidence of further education.
• Experience in commercial account development.
• Previous experience in training and developing staff.
• Professional attitude with the ability to fit seamlessly into the team environment.

Health & Wellbeing

• Company pension and advice and planning
• Life assurance scheme
• Discounted gym memberships
• Wellness advice and support, including financial, emotional and physical
• Dental and Physical Health Plans

Lifestyle Benefits

• Cycle to work scheme
• Car lease and new car purchasing schemes
• Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel
• Mortgage Advise
• Payroll ISA's
• Eligibility for Costco Membership

Learning & Development

• Support with further education
• 100's of eLearning courses
• Accredited courses by C&G, ILM, IOSH and SIA
• Leadership Development programs both local and global

Giving Back

• Payroll Giving
• Working with charities such as Calderwood House, KPMB and Wooden Spoon
• Supporting local community initiatives
• Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org