Workforce Operations Administrator

Job Title: Workforce Operations Administrator

Location: Paddington (1 day remote on Friday)

Pay: £12-13.50phr

Contract Details: Temporary, Full time 9am-6pm

Responsibilities:

• Manage the weekly Travel reconciliation process in collaboration with the Travel and Finance departments.
• Review and enhance current operational processes and procedures to ensure efficiency and effectiveness.
• Regularly review and develop current and future service standards across the operational departments.
• Support heads of departments in reporting individual and team KPIs across the workforce team.
• Update and maintain internal systems and records, including data entry, retrieval, and database maintenance.
• Ensure data accuracy and accessibility for relevant stakeholders.
• Handle inbound and outbound communication from our clinical workforce via platforms like AirCall and Zendesk.
• Support the Director of Workforce through scheduling meetings, taking minutes, and project coordination.
• Collaborate with colleagues across the Workforce department, sharing best practises and innovative ideas.
• Act as an ambassador for the organisation where appropriate.

Skills Required:

• Experience: Proven administrative/operational experience, skilled in data management and reporting (KPI analysis).
• Skills: Strong communication (verbal and written), familiarity with AirCall and Zendesk, ability to improve processes.
• Attributes: Strong relationship management, multitasking, attention to detail, teamwork, time management, integrity, resilience, and ability to work under pressure.

Don't miss this opportunity to join a passionate and dynamic workforce team! Apply today with your updated CV and let's explore how your skills can contribute to our clients organisation's success.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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