.

Join Refresco, the world’s largest independent bottler, where opportunities are endless, as a Customer Relationship Coordinator and play a key role in delivering outstanding customer service. As a vital part of the team, you will become proficient in customer-specific supply reporting systems, contributing to improved account management and maintaining essential scorecards.

 If you're detail-oriented, enjoy working with data, and thrive in a fast-paced environment, this role is your chance to make a meaningful impact at Refresco. 

Supply Chain Relationship Co-ordinator

Kegworth, Derbyshire (just off J24 on the M1)

Monday – Thursday 8:30am – 5pm, Friday 8:30 – 4pm

Hybrid, work from home on Monday and Friday

What’s in it for you?

• Annual bonus and pay reviews
• 24/7 virtual GP
• Life assurance
• 27 days plus bank holidays holiday allowance
• Purchase extra holiday scheme
• Access to employee benefits platform – Cheers which includes many more optional benefits

About you

The ideal candidate will excel at building effective working relationships, possess a strong customer service mindset, and demonstrate solid teamwork abilities. They should have excellent administrative skills with a keen eye for detail and exhibit a professional and confident telephone demeanor.

General description of role:

The Customer Relationship Coordinator aims to ensure that the organisation delivers excellent customer service in support of the Customer Relationship Manager. This role ensures accurate service level reporting to agreed timetables, analysing reports to identify issues e.g. forecasts, event management, transport, order patterns etc.

 This role must achieve and maintain a good working knowledge of customer specific supply reporting systems, available reports and how these can be incorporated to improve management of the customers’ account as well as maintaining scorecards. Generating reports and all routine communications output from the Supply Relationship department.

Key responsibilities of the role:

• Execute daily supply chain processes to meet agreed customer service levels.
• Support the Supply Chain Relationship Manager & Controller in delivering customer excellence while managing costs.
• Collaborate with other functions to ensure accurate and accessible data.
• Analyse service level reports to identify issues and present corrective actions.
• Maintain a strong understanding of customer-specific reporting systems to improve account management.
• Maintain scorecards for designated accounts and prepare for supply meetings.
• Identify opportunities for process improvement and drive actions for continuous enhancement.

About Refresco:

Refresco is the global independent beverage solutions provider for Global, National and Emerging brands, and retailers with production in Europe, North America, and Australia. Refresco offers an extensive range of product and packaging combinations from juices to carbonated soft drinks and mineral waters in carton, PET, Aseptic PET, cans, and glass. Refresco continuously searches for new and alternative ways to improve the quality of its products and packaging combinations in line with consumer and customer demand, environmental responsibilities, and market demand

Refresco is headquartered in Rotterdam, the Netherlands and has more than 13,500 employees. (url removed).

Our drinks on every table. That's the Refresco vision. We’re a global business and currently produce 12 billion litres of soft drinks from 64 manufacturing plants in 12 countries and we’re only just getting started.

We’re the proud owners of six drinks manufacturing sites within the UK. Our UK business provides a great place to work for over 1,800 employees, who produce private label soft drinks and fruit juices for all the leading retailers.

Whether it’s packed in cartons, bottles or cans, we ensure that our products are made to the highest quality standards. Our products get where they need to be when they need to get there to meet the needs of our high-profile customers.

Refresco believes that equal opportunity for all is fundamental to our company's values and all our applicants can expect fairness and transparency in our recruitment process.