Job Title: Customer Service Representative

Location: Leeds city centre

Pay Rate: £13.49p/hr

Hours: Monday - Friday. Rotating shift pattern with 7 hour shifts starting from 8am and finishing at either 4pm, 5pm or 6pm. One week in six will require a late shift of 1pm-9pm.

Hybrid Working: 2 days per week in the office after the first 2 months.

Contract Type: Temporary - 6 months.

Start Date: 21st October 2024

Our client, one of the UK's largest banking groups, is seeking experienced Customer Service Representative to support their Customer Service Operations team, specialising in the management of stocks and share investment.

As a Customer Service Representative, you will play a vital role in supporting customers manage stocks and shares investment, pension investments and savings accounts. To do this, you will be provided with a thorough training programme of 6 weeks, and ongoing support afterwards.

Your responsibilities will include:

• Provide accurate and timely information to customers regarding their investment shares and account details.
• Assist customers with logging into their accounts and managing their investment portfolios.
• Resolve any issues or concerns customers may have, including transaction discrepancies and account access problems.
• Ensure all customer interactions comply with banking regulations and security protocols to protect sensitive information.
• Maintain detailed records of customer interactions and transactions and prepare reports as needed for internal review and compliance purposes.

Key Skills:

To excel in this role, you should possess the following skills and experience:

• Experience working in customer services, managing a high volume of calls.
• Excellent communication skills, both written and verbal
• Able to handle complex information and work to a high level of detail.
• Proficiency in IT packages such as Excel, Outlook, and Word
• Strong problem-solving abilities and the ability to use own judgement
• Experience in banking, financial services, insurance or lending is highly desirable

Joining our client's dynamic and collaborative team will mean you are part of one of the UKs largest banking groups, and supported by a diverse and forward-thinking organisation.

Benefits:

• Sociable hours with flexibility
• Office located in City Centre with excellent transport links
• On site canteen
• Flexible benefits to suit your lifestyle, such as discounted shopping, attraction tickets and travel.
• First-class support and training for all colleagues
• Opportunity for growth within the company
• Well-being Support through dedicated Apps and Employee Assistance Programme
• Holiday allowance
• Weekly pay

Apply today to hear more about this opportunity.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.