We are looking to recruit a IT Service Delivery Technician for 39 hours per week based at our head office in Pembridge, and you will be required to travel to remote sites world-wide.

Why join Kingspan Insulation?

We are entrepreneurial, collaborative, and we stand behind a common cause – better buildings for a better world.
Kingspan Insulation are a leading manufacturer of high-performance rigid insulation within the construction industry, operating from our site in Pembridge, Herefordshire.  With 188 sites worldwide Kingspan is a global leading employer. 

You will be responsible for supporting all of Kingspan Insulation’s services including applications, systems, hardware and customers.
 

Main duties: 

• Work with the Service Delivery management team in agreeing common standards and practices and delivering against those standards. Ensure the achievement of departmental objectives. 
• Ensuring that all tickets are handled according to agreed procedures and that documentation of supported components is available and in an appropriate format.
• Provides detailed documentation and guidance to all users in the effective use of systems and products where required.
• Identification and implementation of workarounds where required.
• Propose, discuss and evaluate potential solutions with other resolver teams including 3rd parties and implement agreed modifications or workarounds as directed.
• Perform onsite hardware and software fixes, and where necessary workarounds, across multiple sites.
• Assist with other projects and activities within the Division as appropriate.
• Maintaining the IT knowledgebase, through clear and accurate documentation of systems and related business procedures.
• Identify and work towards service improvements.

You will have experience in a similar role, and working in an office environment. 

It is essential that you have the following: 

• ITIL Foundation certificate
• English Language and Mathematics at GCSE new grades 9 - 4 (or GCSE A*-C; 'O' level A-C or CSE 1)
• Any IT related qualifications
• Ability to handle difficult and demanding customer environments and pressurised workload
• Ability to mentor and train junior members of the team
• Excellent numeracy skills and experience of using spreadsheets, with a good understanding of Office 365 and Exchange online
• Understanding of VM ware, WAN and LAN environments, MPLS and VPN fundamentals, and Microsoft Active Directory
• Detailed understanding of client hardware and operating system to affectively trouble shoot problems
• Mobile technologies
• Unified communications
• Strong attention to detail and organisation skills, with the ability to identify, analyse and solve problems
• Ability to work under pressure and achieve results
• Full UK Driving Licence.

What do we offer?

• 25 days Annual Leave (Plus Bank Holidays)
• Profit Related Bonus
• Contributory pension scheme
• 4 x salary Life Assurance
• Enhanced Maternity, Paternity & Adoption Leave  
• Buy & Sell Annual Leave 
• Service Recognition Rewards  
• Supported Professional Development

Do you have the skills we are looking for? If so, click ‘apply’ now to be considered as one of our IT Service Delivery Technician.